Senior Community Association Manager

Overview

Keystone Pacific Property Management, LLC is a prestigious property management firm headquartered in Irvine, CA, with offices throughout Northern and Southern California, Colorado, and Idaho. Since 1982, we have led the way in providing superior customer care for our clients in planned-unit developments, condos, mixed-use, commercial, new project developments, large-scale onsite communities, and master-planned community associations.

We have an excellent opportunity for an experienced Senior Community Association Manager to join our environment with an opportunity for continuous growth and development.

Summary: The Senior Community Association Manager is responsible for overseeing the portfolio of communities managed by a selected group. The Senior Community Association Manager manages and assists in special projects and ensures success in all of the Community Association Managers they are designated to. The Senior Community Association Manager is to primarily obtain knowledge in company policies and procedures, have a strong understanding of budgets and finances, and the ability to maintain client satisfaction and account retention.

• Meet with Associations 1-2 times per week onsite.
• Willingness to manage and assist in special projects.
• Manage all operations for a portfolio of community associations.
• Demonstrate consistency in all areas.
• Provide leadership and consulting with our clients on best practices with regard to the management and oversight of their community.
• Manage and run monthly, bimonthly, quarterly, and annual Board Meetings.
• Work with the Board of Directors, vendors, contractors, and homeowners within the various communities.
• Update association communications and ensure current information is displayed on the association bulletin boards and website.
• Prepare association newsletters and/or other communications with owners and residents as required.
• Strong knowledge of industry trends.
• Create budgets and manage financials.
• Comply with company policies and procedures.
• Maintain client satisfaction and account retention.
• Partner with the association Board of Directors and internal departments to introduce and integrate new programs, services, and initiatives.
• Participate in management training.
• Provide exceptional support to meet or exceed expectations of a high-volume, high-demand, tailored services as needed for a client base with complex operations and/or a variety of high-end amenities.
• Maintain strong knowledge of industry trends.
• Participate in emergency phone and in-house coverage schedule.
• Follow all Human Resources policies. Attend required training and mandatory meetings.
• Practice Keystone’s Core Values, Mission, and Vision.
• Any additional job duties as required by the supervisor.

• CAI or CACM designation preferred.
• Must obtain a passing score on the Keystone Senior CAM test.
• Must have a valid California Driver’s License and reliable transportation.
• 4+ years of experience in customer service.
• Demonstrate effective oral and written communication and listening skills.
• Exhibit professionalism and calm demeanor.
• Demonstrated problem-solving abilities and comprehensive industry knowledge.
• Substantial office presence and excellent interpersonal skills.
• Strong verbal and written communication; able to attend night meetings.
• Verifiable references and ability to pass a background check.

• 2 to 4 years working in a Community Association Management role.
• Bachelor’s Degree preferred.
• High School Diploma or GED required.
• CMCA designation required.

The work environment and physical demands described here are representative of those encountered while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

• Ability to drive to communities.
• Ability to sit, stand, and operate business equipment.
• Typical office environment with low-level noise exposure.

We invite you to view our Linked In, Instagram, and Facebook to get an inside look at what Keystone is all about. Check out our website at  Click on “Careers” and stay connected.

Reasonable accommodation will be provided for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system, email  for assistance. Please include a description of your requested accommodation, your name, and contact information. Keystone Pacific Property Management, LLC is an equal-opportunity employer. All applicants will be subject to a Background and MVR Check.

$85,000 - $95,000 Annually