Community Association Manager

Join to apply for the Community Association Manager role at Keystone Pacific Property Management
.

Keystone Pacific Property Management, LLC is a prestigious property management firm headquartered in Irvine, CA with offices throughout Southern California, Colorado, and Idaho. Since 1982, we have led the way in providing superior customer care for clients in planned-unit developments, condos, mixed-use, commercial, new project developments, large‑scale on‑site communities and master‑planned community associations.

Manages a portfolio of community associations and performs office and non‑manual work related to the general business operations of community associations under management. Primary duty includes exercising discretion and independent judgment with respect to matters of significance. Provides excellent customer service while interacting with internal and external customers including homeowners, board members, committee members and vendors. Must maintain client satisfaction and account retention.

Keystone is dedicated to empowering team members to improve people’s lives beyond expectations and is officially certified as a Great Place to Work. We provide a value‑based environment that fosters professional quality, leadership, personal success, open feedback and continuous growth.

• Competitive Salary
• Hybrid and Flexible working arrangements
• Work‑Life Balance
• Opportunities for career growth
• Training and mentorship from successful leaders in the HOA industry
• Support for continued education
• Cell Phone Stipend
• Mileage Reimbursement
• Medical (HMO and PPO), Dental, and Vision
• Flexible Spending Account
• Pet Savings
• Pre‑Paid Legal
• Employer Paid Basic Life/AD&D Insurance
• Voluntary Life and Short‑Term Disability Insurance
• Free Employee Assistance Program
• 401(k) Retirement plan with Company Match
• Financial and Health/Wellness Education
• Paid Time Off (PTO)
• 12 Paid Holidays (Floating Holiday, Half Days/Early office closure before certain major holidays)

• Manages all operations for a portfolio of community associations.
• Provides leadership and consulting to clients on best practices.
• Creates agendas for and runs monthly, bimonthly, quarterly and annual Board Meetings.
• Creates agendas for and runs annual association owners’ meetings.
• Works extensively with the Board of Directors, vendors, contractors, and homeowners.
• Meets with associations 1‑2 times a week.
• Manages and assists in special projects.
• Creates budgets and manages financials for associations.
• Selects and supervises vendors performing services.
• Ensures homeowner assessments are paid timely and pursue delinquent accounts.
• Complies with company policies and procedures.
• Responsible for client satisfaction and account retention.
• Practices and adheres to Keystone’s core values, mission, and vision.
• Any additional job duties as required by the supervisor.

• Valid Driver’s License and clean MVR.
• Reliable transportation and ability to drive to communities.
• Strong knowledge of the HOA industry.
• Excellent client service orientation.
• Strong computer skills; proficient in MS Office, Teams, Outlook, Word, Excel, PowerPoint, and HOA software.
• Strong attention to detail.
• Positive attitude.
• Strong leadership and collaboration skills.
• Excellent interpersonal, influencing, and relationship‑building skills.
• Ability to win and maintain confidence of board members.
• Strong verbal and written communication.
• Effective organizational and time‑management skills; ability to manage multiple tasks and priorities and meet deadlines.
• Demonstrated strengths in working independently and in a team environment.
• Must be able to attend and participate in evening meetings.
• Must be flexible and able to work after hours during the week and participate in the weekend on‑call rotation program.

• 3‑4 years of experience in an HOA management role.
• 2‑3 years of experience in customer service.
• CAI or CACM certification(s) a plus.
• Bachelor’s Degree preferred.
• High School Diploma or GED required.

The work environment and physical demands are representative of those encountered while performing essential…