Retail Divisional Leader

Retail Divisional Leader

Join to apply for the Retail Divisional Leader role at Kind Lending | NMLS #3925.

Brief Description

Kind Lending is seeking a visionary Retail Divisional Leader (East and West Division Positions available) to lead and scale our Retail Channel
. This executive leader will have full accountability for the division’s strategy, financial performance, sales growth, and operational execution. The Retail Divisional Leader will be responsible for driving sustainable growth, profitability, and market expansion across Kind Lending’s retail platform.

This role requires a proven mortgage executive with deep experience leading large-scale retail sales organizations, managing complex financial performance structures, and building high-performing leadership teams.

At Kind Lending, we are more than a mortgage company—we are a purpose‑driven organization grounded in kindness, accountability, and innovation. Led by a veteran executive team, Kind Lending is one of the fastest‑growing mortgage companies in America.

As a Retail Divisional Leader, You Will

• Be a Foundational Leader:
  Serve as a driving force behind the continued growth and evolution as we level up Kind Lending’s retail channel, with the authority to shape strategy, structure, and execution across the division.
• Lead at Scale:
  Oversee regional, area, and branch leadership teams, ensuring alignment with corporate objectives while empowering leaders to perform at the highest level.
• Create Lasting Impact:
  Align business performance with Kind Lending’s mission to positively impact employees, customers, and communities.
• Champion Culture:
  Model and reinforce Kind Lending’s values, fostering a culture of trust, accountability, collaboration, and excellence.
• Be Rewarded for Results:
  Participate in competitive compensation, performance‑based incentives, and long‑term growth opportunities aligned with channel success.

• Establish and execute the long‑term vision, strategy, and operating plan for the Retail Channel in alignment with Kind Lending’s overall business objectives.
• Drive scalable growth initiatives across retail production, recruiting, geographic expansion, and operational efficiency.
• Partner with the Chief Production Officer and executive leadership to influence company‑wide strategy and production priorities.

• Maintain full financial and performance accountability for the Division, including revenue growth, expense management, margin optimization, and profitability outcomes.
• Develop and manage forecasts, budgets, and performance dashboards to ensure financial discipline and transparency.
• Identify opportunities to improve efficiency, scalability, and return on investment across the division.

• Lead retail sales strategy, including market penetration, branch and team expansion, and production growth initiatives.
• Oversee senior retail sales leadership and regional executives to ensure consistent execution, accountability, and performance.
• Monitor market trends, competitive dynamics, and consumer behavior to drive innovation and sustainable growth.

• Build, mentor, and retain a high‑performing retail leadership team, including Regional, Area, and Branch Managers.
• Partner with recruiting and onboarding leadership to attract, develop, and retain top retail production talent.
• Establish clear performance expectations, leadership scorecards, accountability frameworks, and succession planning.

• Serve as an executive ambassador for Kind Lending with retail partners, referral sources, and industry stakeholders.
• Collaborate cross‑functionally with Operations, Marketing, Compliance, Finance, Capital Markets, and Technology to ensure seamless retail execution.
• Champion process improvement and innovation that enhances the loan officer, partner, and consumer experience.

• Provide regular executive‑level reporting to the Chief Production Officer on retail channel performance, risks, opportunities, and strategic initiatives.
• Ensure…