Operations Success Specialist

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Are you a dynamic and experienced property management professional looking for an opportunity to make a meaningful impact? Related Affordable is searching for a passionate and results‑driven Operations Success Specialist.

The Operations Success Specialist, under the guidance and supervision of the Regional Vice President or Senior Vice President, will focus on the accurate and efficient execution of and compliance with affordable housing program regulatory requirements (HUD, LIHTC, bond, and otherwise). This role will ensure all regulatory requirements are completed and may liaise with the various governmental agencies, housing authorities, and other stakeholders to maximize economic outcomes and minimize operational and financial risks.

This position will also be called upon to perform corporate or ad‑hoc projects to meet business needs. Through on‑site and digital review of site practices and work product, the Operations Success Specialist will identify areas of improvement in compliance and other administrative property operations and will collaborate with stakeholders to implement solutions. The position requires proven success demonstrating problem‑solving, decision‑making, multitasking, and organizational skills.

• Provide first‑line support for compliance/operations‑related questions in person, by phone, or virtually.
• Train on‑site team members and new hires on HUD, LIHTC, and company policies/systems.
• Reinforce learning through ongoing guidance and oversight of compliance responsibilities.
• Collaborate with Learning & Development to support training initiatives.

• Review applicant and resident files to confirm income and program eligibility prior to Compliance submission as directed by Regional Management staff.
• Assist site teams with mass recertifications, certifications, and lease documents.
• Collaborate with the Regulatory Compliance department to ensure rent limits, income limits, and eligibility requirements are current and supported by appropriate documentation and updated in the residential software.
• Maintain integrity of digital and paper resident files, ensuring compliance with HUD, LIHTC, corporate, and state/local agency regulations.
• Support file processing during new lease‑ups, acquisitions, re‑syndications, and rehabs.
• Review and maintain onsite EIV binders for accuracy and timeliness.

• Prepare for and attend LIHTC file audits, Management Occupancy Reviews (MORs), and other inspections.
• Assist with preparing responses to audit findings and agency reviews.
• Monitor waitlists and marketing compliance efforts to ensure regulatory integrity.
• Adjust Market Rents and monitor Utility Allowance (UA) updates in coordination with Housing Authorities.

• Partner with Housing Authorities to reconcile ledgers, resolve payment discrepancies, and implement UA adjustments.
• Engage with governmental agencies and other stakeholders to maximize outcomes and reduce risk.
• Coordinate with Marketing to support advertising and lease‑up activities, including lotteries and postings.
• Prepare/draft reporting as requested by Agencies, or other stakeholders.

• Fill in for open Community Manager roles as needed (PTO, LOA, vacancies) to maintain essential operations.
• Assist with ledger reconciliations and resolution of rent posting inaccuracies.
• Assist with the review of property financials and reporting of monthly variances.
• Participate in the budget preparation process as assigned by Regional Management staff.
• Provide support to Regional Management staff and participate in corporate/ad‑hoc projects as needed.

• Educate residents and staff on available community resources such as case management, meals‑on‑wheels, transportation, etc.
• Provide assistance and advisement to residents, RSCs, or other Operations staff on available services that promote wellness and self‑reliance.
• Assist with the monitoring of the delivery of resident services to ensure they are appropriate and timely.
• Assist RSCs to…