Center Manager

Overview

Join to apply for the Center Manager (Hourly) role at Best Friends Pet Care
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Lead a team to provide a second home for beloved pets. This is a hands-on leadership role with a focus on delivering exceptional care and experiences for pets and their families at a Best Friends Pet Care location.

• Lead and mentor a team of 15+ animal care professionals in a positive, collaborative culture; recruit, train, and develop staff.
• Oversee daily care routines including feeding, medicating, grooming, exercise, and playtime; maintain accurate health and behavior records.
• Enforce safety protocols and maintain a best-in-class boarding facility; respond to emergencies in collaboration with the District Manager.
• Serve as liaison between frontline team members and headquarters; manage schedules balancing pet care excellence with budget efficiency.
• Deliver exceptional client service; build lasting relationships with pet parents and encourage feedback to elevate the client experience.
• Manage payroll, budgets, and financial reporting in coordination with the District Manager and administrative support.
• Oversee inventory and purchasing; collaborate with marketing to promote services and community outreach.
• Maintain compliance with regulatory standards and Best Friends Pet Care guidelines across the facility.

• Bachelor’s degree in Animal Science, Business Management, or a related field (preferred).
• Minimum of 2 years of management experience overseeing a team of 15+ employees (required).
• Hands-on animal care experience with a deep understanding of animal behavior, health, and welfare practices.
• Proactive, organized, and adaptable mindset; strong communication skills with the ability to inspire and lead.
• Financial management experience including payroll, budgets, and expense control.
• Willingness to continue education and training with a dynamic pet care organization.

• Must be able to lift large dogs and work in a fast-paced environment.
• Must be able to work evenings, weekends, and holidays.
• Must be able to stand, walk, and climb stairs for extended periods; be on feet for eight hours per day.
• Must be able to work with computer systems and multi-line phone; ability to handle dogs on leashes.
• Exposure to disinfectants, sanitation chemicals, animal dander, and excretions.

Work location:

In person. Relocation to Irvine, CA preferred/required for this role.

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance