Senior Manager, Operations

Overview

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Abb Vie’s mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people’s lives across several key therapeutic areas immunology, oncology, neuroscience, and eye care and products and services in our Allergan Aesthetics portfolio. For more information about Abb Vie, please visit us at  Follow @abbvie on X, Facebook, Instagram, You Tube, Linked In and Tik Tok.

The Central Operations Senior Manager is a role which will aid in facilitating and leading the collaboration efforts needed for the Call Planning and Field Feedback tools. The Senior Manager will be the Business Owner of the tools used to build and modify the Call Plans, as well as the platform and processes used to obtain feedback from Field users to generate information consumed by Call Planning and Incentive Compensation teams.

The Senior Manager will be responsible for vendor and timeline management, cross-team coordination, and process improvement to streamline and manage enhancements. The role is also responsible for acting as liaison between Franchise Teams, Commercial Operations, Center of Excellence, IT, Training, OEC, and Legal.

• Ensure quality and timeliness of key deliverables and participate in work streams, acting as the key point of contact.
• Effectively prioritize across competing projects, maintaining constant flow of communication with customers and demonstrating strong project management abilities.
• Proactively identify areas of opportunity to enhance/improve existing process/outputs.
• Effectively manage vendor partnerships (timelines, budget, communications) with specific projects and initiatives.
• Serve as liaison between Therapeutics Operations and Analytics, Business Technology Solutions, Training, and Franchise teams to partner in the design, deployment, training, maintenance and communications of field facing solutions.
• Own cross functional projects in capability with minimal supervision by manager.
• Own cross franchise best practice sharing in the execution of key solutions, system enhancements and changes.
• Develop and implement change management strategies and plans to maximize adoption of initiatives.
• Proactively recommend improvements to streamline current processes and improve system functionality.

• BA, BS degree required. BA/BS required to ensure effective understanding and application of business concepts.
• Minimum of 5 years’ experience in project management (including leadership of a significant cross-functional project), marketing or sales operations or information technology.
• 3 plus years analytical and/or Commercial operations experience required, preferably in the healthcare industry.
• Proficient in Microsoft Office suite (Word, Excel, PowerPoint), SQL, Snowflake.
• Preferred knowledge of pharmaceutical industry, compliance regulations and standards.
• Able to manage multiple tasks/priorities simultaneously with sense of urgency.
• Strong project management, problem-solving and analytical skills.
• Ability to clearly and confidently articulate complex and difficult concepts to a broad client base, including senior leadership, sales leadership, and other high-level contacts.
• Ability to work cross-functionally, in a matrix environment, and collaborate with multiple stakeholders (verticals, COE, brand teams).
• Self-starter with strong focus on internal and external customers and operations.
• Identifies opportunities to improve efficiencies and further integrate data to better serve business needs.
• Seeks out diverse and different ideas and fosters collaborative team environment.

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range.
  
  This range may be modified in the future.
• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
• This job is eligible to participate in our short-term incentive programs.
• This job is eligible to participate in our long-term incentive programs.

Note:

No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company’s sole and absolute…