Production Support Engineer

Overview

• Repair, identify problems, analyze product anomalies, and accurately respond to product-related anomaly analysis according to customer requirements and company policies.
• Various aspects of maintenance testing such as usability, hardware or software impact, error and bug finding, regression testing and implementation scenarios.
• Track issues, solutions, and bug fixes during maintenance and build a comprehensive repository of defects and successful mitigation techniques.
• Create detailed, step-by-step documentation of maintenance and test information as needed for each phase or project to ensure replicability, compliance with standards, and growth of the company's knowledge base.
• Debug procedures, scenarios, and scripts to accurately assess new products or software updates according to customer requirements and company policies.
• Identify, analyze and create detailed records of problems that appear during testing, such as software defects, bugs, functionality issues, and output errors, and work directly with software developers to find solutions.
• Communicate clearly and effectively with test personnel, users, developers, and clients to facilitate quick resolution of problems and accurate documentation of successes.
• Provide frequent feedback to developers, including recommendations for improvements, evaluation of problems, potential solutions, and discussion of further test requirements.

• Introduction of new products and planning related production processes.
• Product heavy engineering related technical support.
• Other duties may be assigned.

• Bachelor’s:
  Electrical Engineering preferred. Or one to two years of relevant experience and/or training; or an equivalent combination of education and experience.
• Travel is required.
• Must be willing to relocate to Texas in the future if required by business needs.

• Ability to read and understand English instructions, letters and memos.
• Able to write letters. Ability to effectively present information to customers, clients, and other company employees in one-on-one and small group situations.
• Mandarin is a plus.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job the employee is frequently required to stand, walk; lift products up to 25 lbs.; use hands to finger, handle, or feel and reach with hands and arms.

• Annual salary range: $70,000 – $100,000, based on experience and qualifications.
• Employee eligible to participate in Paid Time Off (PTO), holidays, medical, dental, vision, 401(k), and life insurance programs.