Depo Provisioning​/IT End-User Device​/IT Asset Management

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Location ::
Irvine, CA

Type ::
Fulltime

• Experience on Core end user technologies such as Windows desktop, laptop, Mac Book, Tablet, iPad, printer setup, Zebra scanners
• Proficient in Laptops, Desktop, Mac Book, iPad and tablet imaging
• Windows 11, Mac OS, Android and iOS

• Imaging of Laptop, Tablets, iPad, Mac Book as per the approved Image and ship to the end users
• Ship Return box along with return label to end users for device recovery
• Ship Accessories (Chargers, Scanners, mouse, docking station, cases)
• Manage return devices –
• Receive incoming shipment from Fed Ex
• Remove devices from box, sort out clean devices
• Test and separate out broken devices
• Discard empty box, trash, broken cases
• Clean devices and reimage to redeploy
• Manage Inventory updates – Scan incoming device serial numbers and update inventory
• Support EOL device replacements
• Printer/Scanner configurations
• Coordinate with Vendor for hardware returns / disposal
• Coordinate with vendor for SIM activation/deactivation
• Coordinate for daily device shipments to meet SLA with the customers
• For any urgent /ad hoc shipment request after 3 PM – Drop package at Fed Ex office before 6PM