IT Analyst

Job Overview

The IT Analyst position actively supports First Service Residential philosophies and culture to staff, clients, and the community, enhancing the brand's image, reputation, differentiation, and professionalism. As an IT Specialist, the primary functions include supporting end-user technology and maintaining 100% availability of all IT related systems and software to provide Regional Offices and On-Site Locations with a competitive advantage, improved profitability, and exceptional customer service.

$26‑$30/hr

First Service Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.

• Manage internal and external client relationships and expectations during escalated issue processes.
• Effectively communicate pertinent information to the team, associates, and leadership as needed.
• Document all work performed in Service Desk in a timely, accurate, and detailed manner, with follow‑up to resolution.
• Provide professional, courteous, and timely support and service to users/customers.
• Occasionally travel to other offices and site locations as needed.
• Active Directory – Manage user accounts, permissions, reset passwords, create and disable accounts.
• Support Office 365 and Office applications (Outlook, Word, Excel).
• Manage the maintenance of all hardware (desktops, laptops, printers, and peripherals) and software.
• Be familiar with Citrix desktops and applications.
• Use remote support tools (Go To Assist , Manage Engine) to troubleshoot and resolve issues.
• Conduct user training sessions on an as‑needed basis.

• Valid State Driver's License and mandated vehicle insurance.
• Proficient in English; bilingual skills are helpful.
• Expert level with Microsoft Windows 10/11. Proficient in Active Directory, Citrix, Office 365, and Microsoft applications.
• Basic understanding of networks and troubleshooting.
• Strong customer orientation.
• Excellent interpersonal and communication skills.

• Experience in IT (1‑3 years).
• Combination of associate’s degree and/or IT‑related certifications (Microsoft, CompTIA) in a related field is desirable.

• Must be able to sit for extended periods of time.
• Must be able to stand for extended periods of time.
• Must be able to communicate both on the phone and in person with our clients in order to resolve issues and manage the business.
• Must have finger dexterity for typing/using a keyboard.
• Must be mobile enough to move around both the office in order to make copies, send mail and faxes and to walk around the property. This could include lengthy walks on uneven areas.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors, and other associates.

Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs.

• Must have access to and consistent use of a vehicle for transportation to client sites and local offices.
• Computer and peripherals, standard and customized software applications and tools, and usual office equipment.

• Must be able to travel locally to client sites in the field (Southern California).

• Medical, dental, and vision plans (full time)
• Part time 20+ hours qualify for dental and vision
• 401K match
• Time off including vacation, sick, and company paid holidays
• Pet insurance available
• Tuition reimbursement
• Legal services
• Free emotional wellbeing and daily life assistance support for all associates
• Domestic partner coverage
• Health savings account
• Flexible spending account

First Service Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and…