Sr. IT Helpdesk Specialist

KORE1, a nationwide provider of staffing and recruiting solutions, has an immediate opening for Sr. IT Helpdesk Role in Irvine, Ca.

The Senior Specialist, IT Support & Helpdesk plays a critical role in delivering high-quality technical support, managing IT assets, and ensuring smooth onboarding and offboarding experiences. This position supports both in-office and remote employees, requires strong troubleshooting and communication skills, and partners closely with internal teams and external vendors to maintain reliable and efficient IT operations.

• Serve as the first point of contact for IT issues via phone, email, ticketing system, or in person
• Troubleshoot hardware, software, and network issues across desktops, laptops, mobile devices, printers, and peripherals
• Support common business tools and applications (Microsoft Office Suite, Teams, SaaS platforms)
• Assist with account access, password resets, and application troubleshooting
• Escalate complex issues to senior IT staff or vendors as needed
• Provide high-touch executive support for senior leadership

• Configure workstations, user accounts, and access permissions for new hires
• Ensure all equipment and systems are ready for employees on day one
• Deploy devices and manage shipping logistics for remote employees
• Train new hires on IT systems and tools
• Manage offboarding by revoking access, securing data, and coordinating equipment returns
• Track returned devices, update inventory, and manage shipping logistics
• Follow established onboarding and offboarding checklists and procedures

• Maintain accurate inventory of hardware, software, and licenses
• Track the full lifecycle of IT assets from procurement to disposal
• Tag, audit, and reconcile hardware assets regularly
• Assign, track, and document user equipment deliveries and receipts
• Submit and monitor equipment orders to ensure cost efficiency and timely delivery
• Monitor stock levels and proactively reorder equipment

• Manage ticketing systems to ensure timely logging, tracking, and resolution
• Administer Microsoft 365, Azure Active Directory, and MDM platforms (e.g., Intune)
• Support encryption, security compliance, and access control initiatives
• Ensure adherence to internal IT policies and asset management standards
• Vendor & AV Support. Manage relationships with third-party vendors for hardware, printers, and AV services
• Coordinate AV maintenance and troubleshooting with external partners
• Monitor and resolve issues with conference room technology and displays
• Support audio/video setups for meetings and large group sessions
• Document support tickets, solutions, asset assignments, and inventory updates
• Create and maintain IT documentation and user guides
• Partner with IT leadership and cross-functional teams on audits, onboarding, and special projects
• Communicate clearly on ticket status, timelines, and project updates
• Set and track individual goals for continuous improvement and broader organizational impact
• Comply with all company policies and procedures

• Associate's or Bachelor's degree in IT, Computer Science, or related field (preferred)
• 5+ years of experience in an IT support or helpdesk role
• Strong knowledge of Windows and macOS operating systems
• Advanced experience with Microsoft Office Suite and SaaS applications
• Proven experience with asset management, inventory tracking, and MDM platforms
• Strong working knowledge of Microsoft 365 and Azure Active Directory (MS-900 a plus)
• Experience with TCP/IP troubleshooting, access control systems, and AV technology
• Ability to work independently, take ownership of issues, and proactively improve processes
• Excellent problem-solving, organizational, and communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Customer-focused mindset with experience supporting growing organizations
• Experience in a CPG environment preferred

• Microsoft 365 (expert level in outlook and exchange online-understanding of email routs-Microsoft licenses) Preffered but not required Microsoft MS-900 certificate.
• Entra  (intermediate level in identity management and managing azure enterprise apps)
• Intune (intermediate level in device enrolment-security policies-application deployments)
• MacOS MDM (intermediate level in using any macos MDM eg: Mosyle-Jamf)
• Networking and routing (basic understanding of TCP/IP troubleshooting)
• Ticketing System (basic knowledge of ticketing systems and documentation of solutions implemented)
• Power Shell and command line (basic knowledge of Power Shell and CMD concepts)

• Role is based in Irvine, CA and requires a minimum of five days per week in office (subject to business needs)
• Prolonged periods of sitting and computer use
• Ability to lift up to 50 pounds as needed