Manager Business Relationship

Position Summary

The Business Relationship Manager (BRM) is an IT business partner who blends technology leadership with strong business understanding to share ownership for business strategy alignment and measurable business value results. BRMs sit within the IT organization and are assigned to support specific business units and/or enterprise functions (e.g., Commercial, Operations, Finance, IT). The BRM serves as a single point of focus to align enabling capabilities and delivery partners around business priorities.

This is achieved by stimulating, surfacing, and shaping demand for business capabilities and technology-enabled solutions, and by ensuring that the potential value from those investments is captured, optimized, and recognized. The role improves stakeholder outcomes by running a consistent operating model: shaping demand, preparing decision-ready governance inputs (including business cases and requirements), creating clear communications, and enabling measurable outcome/value reporting.

The BRM Manager also collaborates closely with (and may lead, as assigned) Business Systems Analysts to ensure consistent analysis quality and demand readiness.

Irvine, CA, US, 92618

Salaried

Hybrid

• Strategic interface & demand shaping for assigned scope:
  Build trusted relationships within the assigned business unit/function and serve as the primary IT engagement point for that scope. Stimulate, surface, and shape demand into decision-ready items (problem statement, outcomes, scope assumptions, dependencies, risks, benefit hypothesis). Support prioritization readiness by clarifying tradeoffs and sequencing recommendations; escape decisions through established governance.
• Communications & transparency:
  Run a predictable communications cadence for the assigned scope (monthly/quarterly updates aligned to governance). Own the portfolio narrative, communicate priorities, tradeoffs, progress, risks, and value outcomes in a way that enables timely decisions and stakeholder confidence. Produce concise stakeholder-ready updates: what’s in flight, what’s next, what’s blocked, and decisions needed. Ensure messages translate delivery status into business impact language; provide inputs to IT-level summaries / Quarterly Business Reviews (QBRs) as requested.
• Initiative progress & delivery partnership (PMO/delivery coordination):
  Partner with PMO and delivery leads to track progress, risks/issues, dependencies, and readiness for key initiatives within the scope. Drive early identification of cross-IT impacts; bring the right teams to the table to reduce blind spots and improve outcomes.
• Value realization & stakeholder experience:
  Coordinate outcome and value reporting with initiative owners (adoption, benefits realized, stakeholder feedback). Capture and communicate meaningful wins; ensure follow-through on agreed actions and decisions. Run stakeholder feedback loops and contribute improvement ideas that strengthen trust and predictability.
• Operating model adherence & continuous improvement (contribute):
  Execute the BRM operating model consistently (intake → shaping → governance readiness → communications → follow-through). Ensure intake data quality and correct categorization/taxonomy usage (e.g., capability/process tags) for transparency and reporting. Contribute suggested improvements to templates, playbook guidance, and metrics definitions through the BRM community. Support implementation readiness (requirements quality, test/UAT support, cutover/adoption readiness), including ERP/platform initiatives as applicable.

• BS / BA in applicable field (CS, Engineering, Supply Chain, Finance, etc.), or 7+ years related field experience.
• Business Relationship Management Professional (BRMP®) or similar certification preferred.
• 5+ years of functional experience in the supported business function.
• 4+ years of experience facilitating the development and implementation of business initiatives and projects, based on management objectives.
• Strong experience with diverse business applications, especially SaaS-based and ERP systems and…