IT Support Technician

Support Technician (Mac Specialist) – Onsite

Shift: 8:00 AM – 5:00 PM (Daily conference room sweeps required)

Location:

Onsite, Monday–Friday
Environment: 90% Mac / 10% Windows

This is a rare chance to be the very first dedicated IT Support hire for a rapidly growing, fast‑moving organization within the Coinbase ecosystem. You’ll step into a high‑impact role where your expertise, initiative, and customer‑focused mindset will directly shape the future of IT operations.

The environment is dynamic, collaborative, and ready for a self‑driven technician who thrives in ownership, process building, and helping teams scale effectively. If you love Macs, love problem‑solving, and want to be the go‑to person for all things IT — this role is for you.

• Be the Frontline Hero
• Serve as the primary help desk and desktop support contact for all hardware, software, and network troubleshooting.
• Support a 90% Mac user base using Jamf, Okta, Zoom, Google Workspace, Slack, and related SaaS tools.

• Manage onboarding from start to finish — device prep, account creation, access configuration, and day‑one readiness.
• Coordinate offboarding, asset management, and access revocation.

• Maintain and refine inventory processes for laptops, peripherals, and software licenses.
• Develop, document, and update Help Desk runbooks and internal IT procedures.
• Champion end‑user experience by enforcing best practices and advocating for efficient, secure workflows.

• Support Zoom/Zoom Rooms, conference room readiness, and occasional AV events.

• 4+ years of professional Mac desktop support
• Strong troubleshooting in macOS, iOS, and Windows

• Google Workspace / G‑Suite
• Zoom + Zoom Rooms
• Okta
• Jamf
• Slack

• Inventory and asset management
• User lifecycle administration
• Ticket queue management & SLAs
• Writing or updating IT documentation/runbooks

• Experience supporting a sales organization
• AV event support experience
• Familiarity with Active Directory, Better Cloud, and modern SaaS user provisioning flows

• Self‑driven and proactive — you don’t just solve problems, you anticipate them.
• Strong communicator with a customer‑first mindset.
• Steady, reliable job history demonstrating commitment and growth.
• Enjoys being both hands‑on and strategic in shaping IT foundations.

• This isn’t just another IT job — you will be the first IT hire for a newly acquired business group.
• Until now, IT has been handled by admins, owners, and sales staff. They’re ready to mature their tech operations, and you’ll be the person building that evolution.

• Huge career growth
• Ownership of IT processes and direction
• Exposure to leadership and cross‑functional teams
• A chance to build, influence, and modernize IT from the ground up

Contract to Hire position based out of Irvine, CA.

The pay range for this position is $30.00 – $50.00 /hr.

Benefits are subject to change and may be dependent on job classification and length of employment. Eligible benefits may include medical, dental & vision; critical illness, accident, and hospital; 401(k) retirement plan; life insurance; disability; health spending account; transportation benefits; employee assistance program; and time off/leave. Eligibility requirements apply.

Final date to receive applications:
March 13, 2026.

TEKsystems is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.