Sr Manager, Commercial Intake Specialist - LA

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The Sr Manager, Commercial Intake Specialist is responsible for designing and leading the end-to-end customer intake and success management function for a highly strategic enterprise client. This role serves as the primary interface with the customer's leadership, translating complex and high-volume demands into structured, compliant delivery outcomes. By orchestrating cross-functional teams, partners, and suppliers, the Senior Manager ensures operational rigor, governance, and scalable execution under peak-event conditions.

Leveraging data-driven insights, this leader drives prioritization, risk mitigation, and executive-ready decision support to protect T-Mobile's brand and commercial objectives. The position is critical in establishing an enterprise-grade operating system that enhances T-Mobile's global credibility and ability to deliver at Olympic scale.

• Lead and manage the GTM business relationship with the customers Sr leaders on a day-to-day basis. Responsible for the Customer Sales Success Intake team supporting the customer, including performance management, coaching, and capability development.
• Establish and own the end-to-end intake strategy for the customer and partners.
• Ensure consistent, high-quality customer engagement and escalation management for high-visibility stakeholders.
• Align intake execution with T-Mobile for Business commercial objectives, contractual commitments, compliance requirements, and operational capacity.
• Serve as the primary cross-functional coordination lead across Sales, Operations, Finance, Legal, Program Management, and external partners to drive timely delivery.
• Establish governance, metrics, and dashboards to track intake volume, service performance, readiness, and delivery outcomes; provide executive-ready reporting.
• Oversee billing accuracy, account governance, and reporting tied to the customers activity & establish metrics and dashboards to track intake performance, service delivery, and operational readiness.

• Bachelor's Degree in Business Management, Engineering, Finance and Corporate Strategy (Required).
• 2-4 years of related experience, or an advanced degree with 1 year of related experience, or an equivalent combination. Experience in customer success leadership, operational discipline, and strategic thinking, with the credibility to represent T-Mobile for Business to customers’ executive stakeholders (Required).

• Build / Lead Intake Management Function:
  Experience standing up and operating an end-to-end intake model (capture, triage, prioritization, fulfillment) for complex, high-volume requests (Required).
• Enterprise Customer Success:
  Experience managing high-visibility enterprise stakeholders, delivering a premium service experience, and owning escalations through resolution (Required).
• Cross-Functional Execution Leadership:
  Proven ability to drive outcomes across Sales, Operations, Finance, Legal, Program Management, and partners using governance, influence, and clear accountability (Required).
• Risk, Dependency & Capacity Management:
  Demonstrated experience identifying delivery risks and cross-team dependencies early, managing capacity constraints, and driving mitigation plans to closure (Required).
• Executive Level Communication:
  Experience preparing executive-ready updates and building reporting that provides visibility into volume, performance, risks, and readiness (Required).
• People Leadership:
  Experience hiring, coaching, and performance-managing teams; establishing service discipline and building capability in a fast-moving environment (Required).
• Financial & Billing Governance:
  Experience ensuring intake decisions…