Social Campaign Operations Manager; Contractor | Blizzard

Team Name

Marketing

Social Campaign Operations Manager (Contractor) | Blizzard

R026834

Job Title:

Social Campaign Operations Manager (Contractor)

Reporting To:
Senior Director, Campaign Operations

Department:
Marketing

Start Date:

Immediate preferred

Contract Length: ~15 months/until June 30, 2027

Location:

Open to remote candidates within the US

This is a contingent worker position and will be staffed through Volt, a staffing and workforce management company.

Blizzard has been a leader in entertainment for over 30 years, with millions of passionate fans globally. As our franchises scale and our publishing ecosystem becomes increasingly complex, the need for strong operational rigor across Social & Content grows with it.

The Social & Content team supports multiple franchises and publishing moments globally. To operate effectively at scale, we require standardized workflows, strong governance, secure platform management, and seamless cross-functional alignment.

We are seeking a Social Campaign Operations Manager to drive operational excellence across platforms, tools, governance, and reporting - ensuring our social ecosystem runs efficiently, securely, and predictably. This candidate will support the release and growth of beloved Blizzard titles:
World of Warcraft®, Overwatch®, and Diablo®, while operating as part of a cross-franchise Campaign Ops guild with shared standards and governance.

As Social Campaign Operations Manager, you will act as the primary operational partner for the Social & Content team across franchises. You will be considered a subject matter authority in Social Operations within Marketing and will operate independently on complex, cross-franchise challenges that require sound judgment, domain expertise, and the ability to evaluate intangible risks.

• Define and standardize scalable global end-to-end social operational frameworks
• Strengthen platform governance, security protocols, and access controls globally
• Formalize cross-functional operating networks across Social, Audience Development, PR, Publishing, Events, and Digital
• Drive clarity in reporting cadence, stakeholder expectations, and ownership across franchises
• Enable scalable asset distribution and content visibility
• Support major publishing and live event beats (e.g. Blizz Con)
• Reduce operational friction and ambiguity in a fast-moving publishing environment
• This role may influence work across multiple groups and will regularly coordinate senior stakeholders.

This role includes, but is not limited to:

• Act as the primary operational authority for Social & Content across franchises
• Establish and standardize scalable end-to-end social workflows
• Identify structural inefficiencies and design durable process improvements
• Create formal operating networks across franchises to ensure alignment and consistency

• Own governance and discipline across Opal, Bit.ly, Sprinklr, Stronghold/DAM, and related tools
• Regularly manage 1
  
  Password and global account access permissions
• Establish and enforce security protocols across platforms and tools
• Anticipate governance risks and implement preventative controls
• Maintain strong relationships with platform representatives

• Manage global social asset distribution processes, including channel creation and access enablement
• Standardize best-practice documentation as platforms evolve
• Oversee social operational execution for major events (e.g., Blizz Con) and publishing moments

• Partner closely with franchise Social & Content leads on global run-of-show execution
• Collaborate with Mutiny (Social & Content’s agency) to ensure strategy, analytics, and community managers have appropriate access, dashboards, and operational clarity
• Work with Audience Development to maintain and evolve the global reporting calendar, ensuring clarity on ownership, cadence, and launch reporting needs
• Improve alignment across Social, PR, Publishing, Digital, and Audience Development

• Maintain and evolve the…