Clinical Integrations Engineer

Neur Optics Inc. is the leader in the science of pupillometry. Driven by a passion to help clinicians provide improved patient outcomes, the company has developed innovative technology for use in the areas of critical care nursing, critical care medicine, neurology, neurosurgery and emergency medicine which enables clinicians to enhance their patient evaluations by providing information from the human eye to facilitate critical medical decision making.

Headquartered in Irvine, California, Neur Optics conducts business in North America, Europe and Asia.

Neur Optics
, we are passionate patient advocates. For us, helping clinicians provide improved patient outcomes is our life’s work.

The Clinical Integrations Engineer will provide comprehensive technical assistance for the NPi-Connect™ Smart Guard Connectivity Hub to enable secure data transfer from the Neur Optics Smart Guard® to the user’s Electronic Medical Record (EMR) system. The NPi-Connect supports both wired and wireless data transfer options from the device to the hospital’s EMR system. This role is critical in ensuring successful installations, troubleshooting, fleet management, firmware testing, and overall product support for healthcare customers.

• Assists customers and field teams with new NPi-Connect™ installations and initial setup
• Configure Ethernet and Wi‑Fi connectivity for seamless integration with EMR systems

• Troubleshoot and resolve connectivity, data transfer, and device communication issues
• Provide Tier 1 support for hardware and firmware‑related problems
• Maintain product bug list and customer improvement recommendations
• Coordinate Tier 2 support when needed

• Monitor and manage deployed devices across multiple sites.
• Maintain accurate records of device inventory, firmware versions, and connectivity status
• Manage certificate expiration as required by hospitals when needed

• Test new firmware releases for functionality and compatibility
• Coordinate and execute firmware updates across customer fleets

• Process Return Goods Authorization (RGA) and manage replacement workflows
• Serve as the primary point of contact for product‑related inquiries and escalations

• Create and maintain technical documentation for new integrations, FAQs, troubleshooting guides and knowledge base
• Provide training for internal teams on product changes due to firmware updates and best practices

• Communicates in all formats (verbal, written, video meetings) with various departments including Customer Service, Engineering, Sales, Marketing, Operations, Manufacturing and Quality
• Other duties or special projects as needed

• Bachelor’s degree in Information Technology, Computer Science, Biomedical Engineering,
• Engineering (any specialization) or related field.

• 3+ years in technical support or IT networking roles, preferably in healthcare or medical device
• Hands‑on experience with Ethernet/Wi‑Fi configuration and troubleshooting.
• Linux‑based vulnerability and patch maintenance understanding is a plus.

• English is primary language
• Excellent verbal and written communication skills
• Strong knowledge of MS Office Suite:
  Teams, Outlook, Word, Excel, Power Point
• Ability to communicate via presentation both by phone, Zoom /Teams video and (at times) live
• Excellent writing skills because they will be required to communicate in writing across multiple shareholders from both the Neur Optics and Customer side
• Strong understanding of networking protocols (TCP/IP), EMR integration, and secure data transfer.
• Excellent problem solving skills
• Ability to work independently and manage multiple priorities.
• Familiarity with Linux‑based device log analysis.

• Detailed oriented, team player with strong organizational skills.
• Highly motivated with good initiative.
• Good oral and written communication skills
• Ability to cooperate and interact in a courteous and professional manner
• Able to work both independently and in a team environment
• Ability to lift 30 pounds.
• The ability to follow instructions and procedures.
• Ability to work occasional overtime as needed.

• Familiarity with HL7 or other healthcare interoperability standards.
• Experience with remote monitoring tools, device management platforms. Experience with Digi Remote Manager is a ps.
• Knowledge of cybersecurity best practices for medical devices such as IEC 81001‑5‑1.

• Attendance at one local tradeshow per year, representing
• Attendance at annual National Sales Meeting and sales training classes as required.