LegalTech Business Systems Analyst

Job Description

This role is an Individual Contributor in the IT organization supporting Legal at Western Digital.

• Lead cross-functional programs spanning Legal, IT, and Information Security domains
• Define scope, success metrics, and roadmaps while overseeing end-to-end execution
• Manage vendor relationships and influence system roadmaps to meet Legal organization needs
• Facilitate technical requirements and maintain well-defined roadmaps with senior stakeholders

• Serve as in-house expert on legal technologies (CLM, document automation, AI tools)
• Collaborate with IT infrastructure, development, and testing teams on releases and upgrades
• Stay current on legal tech trends and vendor roadmaps to inform IT strategy

• Provide L2/L3 support including onboarding, user provisioning, and workflow troubleshooting
• Lead live demos and training sessions for new technology adoption
• Develop user guides, training materials, and internal documentation
• Drive technology adoption through targeted communications and engagement

• Continuously identify automation and innovation opportunities in legal operations
• Track system usage, impact, and satisfaction metrics
• Lead organizational change management initiatives, both tactical and strategic

• Extensive experience in legal business consulting, legal technology innovation, or legal managed services
• Strong technical program management with large-scale legal operations projects
• Executive stakeholder relationship management
• Deep knowledge of legal systems (contract management, e-discovery, compliance platforms)
• Legal industry process expertise (regulatory compliance, M&A, IP management, data privacy)
• IT systems administration and L2/L3 business support experience
• Information security acumen and organizational change management skills
• Vendor management and coordination experience
• Education: Bachelor's required; JD, MBA, or Master's preferred
• Relevant
  
  Certifications:
  
  CLOC/ILTA/ACC, CIPP/CIPM/CIPT, PMP, CISA/CISM/CISSP, Agile, Lean/Six Sigma

Western Digital is committed to providing equal opportunities to all applicants and employees and will not discriminate against any applicant or employee based on their race, color, ancestry, religion (including religious dress and grooming standards), sex (including pregnancy, childbirth or related medical conditions, breastfeeding or related medical conditions), gender (including a person’s gender identity, gender expression, and gender‑related appearance and behavior, whether or not stereotypically associated with the person’s assigned sex at birth), age, national origin, sexual orientation, medical condition, marital status (including domestic partnership status), physical disability, mental disability, medical condition, genetic information, protected medical and family care leave, Civil Air Patrol status, military and veteran status, or other legally protected characteristics.

We also prohibit harassment of any individual on any of the characteristics listed above. Our non‑discrimination policy applies to all aspects of employment. We comply with the laws and regulations set forth in the "Know Your Rights:
Workplace Discrimination is Illegal" poster. Our pay transparency policy is available here.

Western Digital thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution.

Western Digital is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at  to advise us of your accommodation request. In your email, please include a…