Manager, IT Client Services

10684 – Manager, Client Services

Location: Irvine, CA 92614 (5 days on-site)

Hyundai Auto Ever America (HAEA) is the dynamic IT powerhouse behind Hyundai Motor Corporation, a Fortune 500 global leader in the automotive industry. As a key affiliate, we provide cutting‑edge IT services and support to top brands including Kia, Genesis, Hyundai Translead, Hyundai Mobis, Hyundai Capital, and Glovis.

HAEA offers a truly global and collaborative environment. Here, you’ll drive innovation, boost operational efficiency, and help shape the future of mobility for the Hyundai Motor Group.

At HAEA, we understand that IT is the cornerstone of today’s fast‑evolving digital world. By uniting all IT resources under one roof, we deliver consistent, top‑quality solutions while serving as the crucial information link between Hyundai’s Global Headquarters and North American operations.

If you’re passionate about technology and eager to make a real impact at a world‑class company, Hyundai Auto Ever America is the place to grow your career. Join us and be part of the transformation that’s driving the future of automotive innovation.

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The selected Client Services Manager will be responsible for the strategic and operational leadership of a 24x7 Help Desk and Workspace Management team, delivering high‑quality end‑user support across client environments. This role oversees service delivery for Client Device Management, Workstation Engineering, Audio Visual (AV) Support, and Mobile Support, ensuring consistent, reliable, and customer‑focused service aligned with contractual commitments and business outcomes.

The Client Services Manager serves as the primary point of accountability for service performance, operational stability, client satisfaction, and continuous improvement across all end‑user and workspace services.

• Lead and manage a 24x7 Help Desk operation, ensuring adherence to SLAs, KPIs, and client contractual obligations and act as the primary operational interface for clients on end‑user and workspace services
• Drive operational stability, root cause analysis, and problem management to reduce recurring issues to ensure consistent incident, request, and escalation management across all Workspace Management services, including:
• Client Device Management (laptops, desktops, peripherals)
• Workstation Engineering and standard image lifecycle
• Audio Visual and collaboration technology support
• Mobile device support and lifecycle management
• Establish staffing models that support 24x7 coverage and demand variability to ensure ITIL‑aligned processes for Incident, Request, Problem, and Change Management in order to optimize service/help desk tooling, automation, self‑service, and knowledge management
• Manage operational budgets, staffing costs, and service efficiency targets as well as oversee third‑party vendors and suppliers supporting workspace and end‑user services

• Bachelor’s degree in Information Technology, Business, or related field (or equivalent experience)
• 8+ years of experience in IT service delivery, with at least 3 years in a management role
• Proven experience managing 24x7 Service Desk or End User Computing environments with a strong understanding of:
• ITIL service management practices
• End‑user device lifecycle management
• Workspace and collaboration technologies
• Demonstrated client‑facing experience with executive‑level stakeholders

• ITIL certification (Foundation or higher)
• Experience supporting enterprise or regulated environments
• Familiarity with modern endpoint management platforms (e.g., Intune, SCCM, JAMF)
• Experience with AV technologies and collaboration platforms (Teams, Zoom, conference room systems)

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

• Passion for Technology:
  
  We are enthusiastic about emerging technologies and their potential to transform the automotive industry.
• Agility:
  
  We work in an agile environment, adapting quickly to changes and continuously improving our processes.
• Teamwork:
  
  We believe in the power of teamwork and collaboration, supporting each other to achieve common goals.
• Growth:
  
  We prioritize personal and professional growth, offering opportunities for learning and development.
• Inclusivity:
  
  We maintain an inclusive culture where diverse perspectives are valued and everyone feels welcome.

$120,000 - $160,000