IT Support Technician

Desktop
Support Technician (Mac Specialist) - Onsite | 8am-5pm |

Location:

Onsite, Monday-Friday

Shift: 8:00 AM - 5:00 PM (Daily conference room sweeps required)
Environment: 90% Mac / 10% Windows

About the Opportunity

• This is a rare chance to be the very first dedicated IT Support hire for a rapidly growing, fast-moving organization within the Coinbase ecosystem. You'll step into a high-impact role where your expertise, initiative, and customer-focused mindset will directly shape the future of IT operations.
• The environment is dynamic, collaborative, and ready for a self-driven technician who thrives in ownership, process building, and helping teams scale effectively. If you love Macs, love problem-solving, and want to be the go-to person for all things IT - this role is for you.

Where You'll Make an Impact
As our internal IT champion, you will:

• Be the Frontline Hero
• Serve as the primary help desk and desktop support contact for all hardware, software, and network troubleshooting.
• Support a 90% Mac user base using Jamf, Okta, Zoom, Google Workspace, Slack, and related SaaS tools.

Own the User Lifecycle

• Manage onboarding from start to finish - device prep, account creation, access configuration, and day-one readiness.
• Coordinate offboarding, asset management, and access revocation.

Lead IT Operations & Best Practices

• Maintain and refine inventory processes for laptops, peripherals, and software licenses.
• Develop, document, and update Help Desk runbooks and internal IT procedures.
• Champion end-user experience by enforcing best practices and advocating for efficient, secure workflows.

AV & Room Support

• Support Zoom/Zoom Rooms, conference room readiness, and occasional AV events.

What Makes You a Great Fit
Required Experience

• 4+ years of professional Mac desktop support
• Strong troubleshooting in macOS, iOS, and Windows

SaaS support experience with:

• Google Workspace / G-Suite
• Zoom + Zoom Rooms
• Okta
• Jamf
• Slack

Experience in:

• Inventory and asset management
• User lifecycle administration
• Ticket queue management & SLAs
• Writing or updating IT documentation/runbooks

Preferred

• Experience supporting a sales organization
• AV event support experience
• Familiarity with Active Directory, Better Cloud, and modern SaaS user provisioning flows

Who You Are

• Self-driven and proactive - you don't just solve problems, you anticipate them.
• Strong communicator with a customer-first mindset.
• Steady, reliable job history demonstrating commitment and growth.
• Enjoys being both hands-on and strategic in shaping IT foundations.

Why This Role Is a Big Deal

• This isn't just another IT job - you will be the first IT hire for a newly acquired business group.
• Until now, IT has been handled by admins, owners, and sales staff. They're ready to mature their tech operations, and you'll be the person building that evolution.

This role offers :

• Huge career growth
• Ownership of IT processes and direction
• Exposure to leadership and cross-functional teams
• A chance to build, influence, and modernize IT from the ground up

Job Type & Location
This is a Contract to Hire position based out of Irvine, CA.
Pay and Benefits
The pay range for this position is $30.00 - $50.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Irvine,CA.
Final date to receive applications
This position is anticipated to close on Mar 13, 2026.
>

About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of…