It Support Administrator

Description

Where you can make an impact:
Be our internal IT 'go-to' for help desk and desktop support spanning - hardware/software and network troubleshooting Basic knowledge in server computing, networking, phone setup/support, and business applications Take ownership of new hire onboarding, from creating accounts to handing over the equipment Escalate technical issues and coordinates with information technology staff to resolve problems and provide solutions Develop and enforce security best-practices Coordinate with external vendors to get equipment serviced Provide a high degree of professionalism, end-user satisfaction, and willingness to collaborate Your

Experience:

Excellent customer service skills macOS, iOS, and Windows troubleshooting skills Experience supporting Zoom and Zoom Rooms Ability to handle hardware and software tasks around refreshes and on/off-boards by coordinating with the appropriate teams and hiring managers Experience managing a ticket queue, maintaining SLAs and best practices for proper ticket handling Familiarity with creation and updating Help Desk runbooks Someone who ensures process, policy, and tools provide an excellent end-user experience -- be an advocate for the end-user Can coordinate and run AV events Proactively manages IT inventory of laptops, accessories, and software licenses Experienced with user management in Jamf, Okta, Google, Active Directory, Better Cloud, and other SaaS apps Nice to have:
Apple Certified Support Professional Okta Certified Professional Jamf Certified Tech Jira Administrator Certification Jira Service Desk Administrator Certification

Skills

okta, gsuite, macos, jamf, customer service, google suite, gmail, windows, imaging, Technical support, Support

Top Skills Details

okta,gsuite,macos,jamf,customer service,google suite,gmail,windows,imaging,Technical support

Additional Skills & Qualifications

N/A

Experience Level

Intermediate Level
Job Type & Location
This is a Contract to Hire position based out of Irvine, CA.
Pay and Benefits
The pay range for this position is $30.00 - $40.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Irvine,CA.
Final date to receive applications
This position is anticipated to close on Mar 6, 2026.
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About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed.

We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.