Computing Support Analyst

University of California Irvine
Computing Support Analyst

Req : 141154
Payroll

Job Title:

007359-BUS TCHL SUPP ANL 2 TX
Location: Irvine, California
Organization: UCI Campus
Division: Dunlop School of Bio Sci
Department: Bio Sci Deans Office
Reports to

Title:

000530-INFO SYS SUPV 2
Position Type: Full Time
Salary Range Minimum: USD $30.91/Hr.
Salary Range Maximum: USD $49.73/Hr.

Founded in 1965, UC Irvine is a member of the prestigious Association of American Universities and is ranked among the nation's top 10 public universities by U.S. News & World Report. The campus has produced five Nobel laureates and is known for its academic achievement, premier research, innovation and anteater mascot. Led by Chancellor Howard Gillman, UC Irvine has more than 36,000 students and offers 224 degree programs.

It's located in one of the world's safest and most economically vibrant communities and is Orange County's second‑largest employer, contributing $7 billion annually to the local economy and $8 billion statewide.

UC Irvine is a growing, dynamic, top‑tier research university, the youngest member of the prestigious Association of American Universities (AAU), and routinely ranked among the nation's top 10 public universities. The Dunlop School of Biological Sciences is one of the largest schools at UCI, serving over 5,000 undergraduate and graduate students.

The Charlie Dunlop School of Biological Sciences IT unit takes pride in sustaining the daily operation, repair and maintenance of Dunlop School IT resources. We also partner regularly with the campus Office of Information Technology (OIT) and other Dunlop School units to provide timely and consistent support to our faculty, staff and students.

Applies professional business and technical support concepts to deliver endpoint, classroom, research, and administrative computing services for the Charlie Dunlop School of Biological Sciences. Within established Dunlop Bio Sci IT and campus OIT standards, analyzes and resolves hardware, software, audiovisual, security, and networking issues of moderate scope and complexity across a broad range of school‑supported applications and systems, determining appropriate actions based on defined procedures and practices.

This position is in the bargaining unit, and there should never be an uncovered position.

• Experience conducting escalated, broad technical support including hardware and software tests, analyzing test results and producing reports of conclusions and recommendations.
• Experience in use and knowledge of networking protocols such as DHCP, TCP / IP, etc.
• Demonstrated skill in configuring, troubleshooting and supporting escalated end user client systems including desktop, laptop and mobile computing devices.
• Broad knowledge of enterprise system functions, dependencies and interactions and ability to use this information to troubleshoot.
• Requires interpersonal skills in order to work with both technical and non‑technical personnel at various levels in the organization.
• Demonstrates problem‑solving skills.
• Effective skills at technical and administrative work direction.
• Demonstrated judgment to delegate / escalate issues appropriately.
• Bachelor's degree in related area and / or equivalent experience / training
• 1‑3 years IT unit in a federation institution, preferably Higher ED

• Working knowledge of server internals, especially as needed for troubleshooting and isolating issues.
• Advanced skill at creating technical documentation for complex processes and applications.
• Experience developing and administering formal technical training to users at a variety of levels. Ability to elicit and communicate technical and non‑technical information in a clear and concise manner.
• General knowledge of other areas of IT. Intermediate knowledge of IT‑related products and services.
• Working knowledge of unit's business processes. Working knowledge of organization computer requirements, recommendations and policies including security standards.
• Working knowledge of desktop and business / technical support systems.

In addition to the salary range listed below, we…