Application Support Specialist

Overview

Avanath is proud to be named one of the top property management companies to provide affordable housing for the workforce.

Cultivating the American Dream is the purpose that binds the Avanath team. At Avanath, every day is an opportunity to make a difference in someone's life. Whether it is helping residents call one of our communities home, providing excellence in customer service, or championing our workforce, we are committed to creating an unforgettable experience as a great place to live, work and be.

Under the direction of the Manager of Enterprise Applications, the Application Support Specialist is responsible for providing day‑to‑day support for Avanath’s enterprise application platforms, including Yardi, Ramp, and other operational systems. This role supports internal corporate and field users by resolving application issues, managing user access and property setup, and assisting with system enhancements and process improvements. The Application Support Specialist plays a key role in ensuring system reliability, user adoption and data integrity across Avanath’s application ecosystem, while conducting all work in accordance with Avanath Capital policies and procedures.

• Experience in application support, systems administration, or a related technology support role.
• Familiarity with enterprise software platforms such as ERP, finance, or operational systems (Yardi experience preferred).
• Strong problem‑solving skills with the ability to analyze issues and follow structured troubleshooting processes.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities and support requests in a dynamic environment.
• Attention to detail and commitment to accurate documentation and data integrity.
• Bachelor’s degree in information systems, Computer Science, or a related field or equivalent job experience.

The duties below are intended to describe the general nature of work performed and are not an exhaustive list.

• Provide application support to internal corporate and field users via in‑person, email, phone, and other communication channels.
• Troubleshoot and resolve application‑related issues in a clear, timely and professional manner.
• Manage user access, including user creation, role assignments, password resets and access modifications, following documented approval and security processes.
• Support new property setup and configuration activities within enterprise applications.
• Document all support requests, actions taken and resolutions in accordance with defined service‑level expectations.
• Identify, document and escalate software defects, system issues or recurring user challenges to appropriate teams or vendors.
• Collaborate with Enterprise Applications team members to resolve complex issues and support cross‑functional initiatives.
• Review release notes, training materials and known‑issue documentation to stay current on application changes and functionality.
• Assist with testing efforts for new functionality, modules and upgrades, including validation and feedback.
• Identify and communicate opportunities for system, process and training improvements to enhance user adoption, satisfaction and data quality.
• Maintain working knowledge of internal business processes to better support operational needs.
• Perform other related duties as assigned in support of the Enterprise Applications team.

• The incumbent in this position is classified as essential staff and is expected to report to work and adhere to all safety and business protocols.
• Frequent sitting and walking.
• Travel within the region and to other business offices and events via airline, trains and automobiles.
• Repetitive use of computer, keyboard, mouse and phone.
• May work in an elevated site, may walk on uneven ground.
• Occasional squatting, bending neck/waist, twisting neck/waist, pushing and pulling.

We know that our teams are the heart of our success and growth, and we are committed to showing our appreciation.

• Culture built on purpose and core values – a commitment to integrity, a spirit of caring, and a focus on continuous improvement.
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