Production Support Analyst
Listed on 2026-03-01
-
IT/Tech
Technical Support, IT Consultant, IT Support, IT QA Tester / Automation
Production Support Analyst
Seeking a Production Support Resource to support
* Middleware Platform. The Menu Middleware Platform runs on Amazon Web Services and is a critical IT component providing data to multiple digital channels.
Job Responsibilities:
- Troubleshoot issues on various digital ordering channels such as Kiosk, Delivery, Digital Menu Boards and Point-of-Sale
- Monitor and troubleshoot Middleware Infrastructure (AWS) - (Monitor and troubleshoot issues in production using AWS, Lumigo, and Aurora MySQL RDS)
- Work with Data Management and QA/QE teams to support testing and launch of new
* * menu items (Product changes, Limited Time Offerings, Market/Regional Item Tests) - Work with Data Management and L1/L2 IT Support Teams to resolve escalated tickets affecting Production
- Work with Menu Middleware (MMW) Developers to support MMW releases
- Follow
** Change Management procedures
Skills:
- At least 6 months SQL experience with an emphasis on building queries, joining tables and running/creating stored procedures & templates (Required)
- AWS, Python, REST APIs, Bash scripting & Power Shell scripting - (Nice to Have)
- Strong verbal/written communication skills and ability to work with multiple stakeholders, both internal and external
- Proactive mindset with ability to build process & documentation
- Ability to prioritize and manage multiple tasks
Diagnose problems and follow through to resolution
Location:
Irvine, CA (Hybrid)
Compensation: $40.00 - $45.00 per hour on W2
Benefits- Four options of medical Insurance
- Dental and Vision Insurance
- 401k Contributions
- Critical Illness Insurance
- Voluntary Permanent Life Insurance
- Accident Insurance
- Other Employee Perks
About Lance Soft:
Lance Soft is rated as one of the largest staffing firms in the US by SIA. Our mission is to establish global cross-culture human connections that further the careers of our employees and strengthen the businesses of our clients. We are driven to use the power of our global network to connect businesses with the right people, and people with the right businesses without bias.
We provide Global Workforce Solutions with a human touch.
Lance Soft is a certified Minority Business Enterprise (MBE) and an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship.
Lance Soft makes hiring decisions based solely on qualifications, merit, and business needs at the time.
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