Desktop Suport- onsite

We are seeking a talented individual for a Desktop Support Administrator who will be primarily responsible for deployment, implementation, and support of the corporate desktop and end‑user environments. The person in this role will work closely with the Server and Network teams to integrate software efficiently and effectively into the desktop image, assist in updating desktop image builds on an ongoing basis.

The Desktop Support Administrator will provide technical leadership and will partner with IT management teams and business units to implement effective solutions aligned with the company’s objectives including automating processes, licensing, and advising best practices on new features and policies.

• Administer applications to keep the systems running and healthy, including changes to the core components and settings, software delivery, client health, reporting and disaster recovery
• Support in asset management activities of company owned workstations
• Troubleshoot and diagnose system problems, recommend solutions, and perform preventative maintenance functions as required
• Supporting workstation repair and hardware maintenance
• Participate in creating and implementing company IT standards and compliance metrics
• Create, customize, deploy, and automate software packages. This includes scripting in the development of packages for application and OS deployment
• Monitor and troubleshoot software package installation failures and provide regular status updates
• Build and develop new tools, processes, or procedures to help empower the Service Desk team to be efficient and effective in supporting the organization
• Management and support of mobile devices via MDM systems such as Intune and Microsoft Endpoint Manager
• Create and maintain system documentation including desktop procedures, end user procedures, system diagrams, disaster recovery plans, user access audits and test plans
• Share accountability for the desktop experience and enterprise manageability of the desktop infrastructure
• Define detailed steps for any implementation work and adhere to defined change control processes
• Supporting multifactor authentication technologies

• Performs other functions as assigned.

• Strong Interpersonal skills: such as telephony skills, communication skills, active listening, and customer care.
• Ability to seek out opportunities to increase internal client satisfaction and deepen client relationships.
• Exceptional Ability to provide a high level of support with a customer‑first attitude.
• Provide guidance to business units, driving solution adoption, and ensuring solution strategy is optimally aligned with business strategy
• Ability to create policies and standards used to maintain the technical and application infrastructure
• Strong ability to apply a high sense of urgency to all tasks.
• Strong ability to provide an expert level of problem‑solving and technical troubleshooting skills.
• Strong ability to work independently to meet objectives.
• Strong ability to communicate technology in business terms with customers at all levels.
• Strong ability to actively collaborate with vendors and other support teams for problem resolution.
• Strong ability to analyze information and use logic and process to address work‑related issues and problems.
• Strong ability to provide careful attention to detail.
• Strong ability to manage multiple initiatives.
• Ability to meet deadlines.
• Ability to multi‑task and prioritize workload.
• Ability to perform well in a team environment, with staff at all levels, to achieve business goals.
• Average manual dexterity work using a PC, phone, sorting, filing, and other office machines.
• Maintain and secure sensitive/confidential information.
• Ability to work proficiently with Microsoft Word, PowerPoint, Outlook, and Excel.
• Ability to work weekends and overnight hours as needed.

Primarily sedentary work in a general office environment
Ability to communicate and exchange information
Ability to comprehend and interpret documents and data
Requires occasional standing, walking, lifting, and moving objects (up to 50 lbs.)
Requires manual…