MAC Desktop Support

TEKsystems is looking for a Strong MAC Desktop Support Technician that can act as the primary point of contact for the internal help desk and desktop support, handling day‑to‑day hardware, software, and network issues.

• Troubleshoot macOS, Windows, and iOS devices, along with peripherals and basic network connectivity.
• Support core IT systems including servers (basic level), phones, printers, and business applications.
• Own new hire onboarding and offboarding—creating accounts, setting up devices, and recovering equipment.
• Triage and elevate complex issues to the appropriate IT teams while staying involved through resolution.
• Follow and help enforce security best practices across devices and user access.
• Work with vendors to repair or replace hardware as needed.
• Maintain a professional, customer‑focused approach and work closely with teammates across the business.
• Set up, support, and run AV for meetings and company events.
• Strong customer service skills and the ability to support users with varying technical skill levels.
• Hands‑on troubleshooting experience with macOS, iOS, and Windows environments.
• Experience supporting Zoom and Zoom Rooms.
• Manage device refreshes and onboarding/offboarding tasks by coordinating with hiring managers and internal teams.
• Comfortable working a ticket queue, meeting SLAs, and following ticketing best practices.
• Create and maintain help desk documentation and runbooks.
• Advocate for the end user by improving processes, tools, and support workflows.
• Proactively track and manage IT inventory including laptops, accessories, and software licenses.
• Experience with user and device management in Jamf, Okta, and Google Workspace.

This is a Contract to Hire position based out of Irvine, CA.

• Medical, dental & vision.
• Critical Illness, Accident, and Hospital.
• 401(k) Retirement Plan – pre‑tax and Roth post‑tax contributions available.
• Life Insurance (Voluntary Life & AD&D for the employee and dependents).
• Short and long‑term disability.
• Health Spending Account (HSA).
• Transportation benefits.
• Employee Assistance Program.
• Time Off/Leave (PTO, vacation, or sick leave).

This position is anticipated to close on Feb 27, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.