Production Support Analyst II - No C2C

Note:
This position is a contract on W2, and is NOT open to C2C.

Production Support Job Responsibilities:

• Troubleshoot issues on various digital ordering channels such as Kiosk, Delivery, Digital Menu Boards and Point-of-Sale
• Monitor and troubleshoot Middleware Infrastructure (AWS) - (Monitor and troubleshoot issues in production using AWS, Lumigo, and Aurora MySQL RDS)
• Work with Data Management and QA/QE teams to support testing and launch of new menu items (Product changes, Limited Time Offerings, Market/Regional Item Tests)
• Work with Data Management and L1/L2 IT Support Teams to resolve escalated tickets affecting Production
• Work with Menu Middleware (MMW) Developers to support MMW releases
• Follow Taco Bells Change Management procedures

Qualifications / Skills:

• At least 6 months SQL experience with an emphasis on building queries, joining tables and running/creating stored procedures & templates (Required)
• AWS, Python, REST APIs, Bash scripting & Power Shell scripting - (Nice to Have)
• Strong verbal/written communication skills and ability to work with multiple stakeholders, both internal and external
• Proactive mindset with ability to build process & documentation
• Ability to prioritize and manage multiple tasks
• Diagnose problems and follow through to resolution