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Production Support Analyst II - No C2C
Job in
Irvine, Orange County, California, 92713, USA
Listed on 2026-02-28
Listing for:
A-Line Staffing Solutions
Full Time
position Listed on 2026-02-28
Job specializations:
-
IT/Tech
Technical Support, IT Support
Job Description & How to Apply Below
Note:
This position is a contract on W2, and is NOT open to C2C.
Production Support Job Responsibilities:
- Troubleshoot issues on various digital ordering channels such as Kiosk, Delivery, Digital Menu Boards and Point-of-Sale
- Monitor and troubleshoot Middleware Infrastructure (AWS) - (Monitor and troubleshoot issues in production using AWS, Lumigo, and Aurora MySQL RDS)
- Work with Data Management and QA/QE teams to support testing and launch of new menu items (Product changes, Limited Time Offerings, Market/Regional Item Tests)
- Work with Data Management and L1/L2 IT Support Teams to resolve escalated tickets affecting Production
- Work with Menu Middleware (MMW) Developers to support MMW releases
- Follow Taco Bells Change Management procedures
Qualifications / Skills:
- At least 6 months SQL experience with an emphasis on building queries, joining tables and running/creating stored procedures & templates (Required)
- AWS, Python, REST APIs, Bash scripting & Power Shell scripting - (Nice to Have)
- Strong verbal/written communication skills and ability to work with multiple stakeholders, both internal and external
- Proactive mindset with ability to build process & documentation
- Ability to prioritize and manage multiple tasks
- Diagnose problems and follow through to resolution
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