Scrum Master Lead

Who is Taco Bell?

Taco Bell was born and raised in California and has been around since 1962. We went from selling everyone’s favorite Crunchy Tacos on the West Coast to a global brand with 7,500+ restaurants, 350 franchise organizations, that serve 42+ million fans each week around the globe. We’re not only the largest Mexican‑inspired quick‑service brand (QSR) in the world, we’re also part of the biggest restaurant group in the world:
Yum! Brands.

Much of our fan love and authentic connection with our communities are rooted in being rebels with a cause. From ensuring we use high‑quality, sustainable ingredients to elevating restaurant technology in ways that haven’t been done before… we will continue to be inclusive, bold, challenge the status quo and push industry boundaries.

We’re a company that celebrates and advocates for different, has bold self‑expression, strives for a better future, and brings the fun while we’re  fuel our culture with real people who bring unique experiences. We inspire and enable our teams and the world to Live Más.

At Taco Bell, we’re Cultural Rebels. Want to join in on the passion‑fueled fun? Learn more about the career below.

The Scrum Master (Loyalty & Third‑Party Delivery) is responsible for enhancing Agile maturity within teams by providing hands‑on support and teaching best practices to cultivate an Agile mindset. This role includes supporting cross‑functional forums and ensuring appropriate visibility to roadblocks. Taco Bell’s Digital innovation teams (squads) will embark on the process of agile testing and learn to quickly capture value from high‑impact, high‑feasibility efforts, using insights from customer analytics to determine how to create engaging experiences and offers across the customer lifecycle.

The Scrum Master (Loyalty & Third‑Party Delivery) will report to the Director, Digital Commerce Program Management.

• Drive collaboration processes and tools for effective prioritization and delivery of committed work
• Implement mechanisms for continuous improvement, fostering experimentation and innovation to enhance processes, tools, and delivery methodologies
• Support Loyalty and 3PD teams by facilitating team meetings to effectively prioritize work within the Loyalty/3PD squads, ensuring effective visibility and prioritization to drive successful program and test execution. Proactively identify and address risks and issues, implement mitigation strategies, and maintain clear communication with stakeholders regarding delivery plans and potential risks
• Facilitate a trusting and safe environment where problems can be raised by being accountable & transparent. If needed, willing to call out possible issues or blockers
• Identify opportunities to strengthen the understanding of Agile concepts, principles, and practices
• Partner closely with Product Owners to maintain a healthy and prioritized backlog, ensuring stories are well‑defined, value‑driven, and aligned to quarterly goals.
• Collaborate with other Scrum Masters and Agile Coaches to share best practices, address challenges, and promote a unified approach to Agile implementation across teams

• Bachelor’s Degree with 6+ years relevant work experience with Agile teams
• Currently certified as a Scrum Master. Additional certifications in Scrum, SAFe, or Lean is a plus
• Proficient in using Jira Software, Confluence, or  for managing Agile projects
• Excellent communication, capable of conveying information clearly and promptly with technical and non‑technical teams
• Strong problem‑solving, organizational and analytical skills, with the ability to coach and mentor at any level
• Assertive and authoritative in aligning teams with Agile methodologies
• Fail‑fast mentality of testing & learning
• Detail‑oriented, pushes to understand detail to assess dependencies / risks / blockers

• Hybrid work schedule and year‑round flex day Friday
• Onsite childcare through Bright Horizons
• Onsite dining center and game room (yes, there is a Taco Bell inside the building)
• Onsite dry cleaning, laundry services, carwash
• Onsite gym with fitness classes and personal trainer sessions
• Up to 4 weeks of vacation…