Cloud DevOps Support Engineer

Join to apply for the Cloud Dev Ops Support Engineer role at Nihon Kohden Digital Health Solutions

The Cloud Dev Ops Support Engineer will be involved in all aspects of Cloud environment administration, continuous integration, delivery/deployment, and support of our digital health products. This position is a customer-facing & support role and will work closely with key stakeholders, including software development and support teams.

This position is based at our Irvine, CA office. On-site attendance on a weekly hybrid schedule is mandatory.

• Serve primarily as a support engineer, providing technical support and guidance to internal and external customers on cloud-related issues, configurations, and best practices, while ensuring timely resolution and a high-quality customer experience.
• Support the implementation & deployment of Cloud-based, full stack application systems following Dev Ops processes and practices.
• Serve as a liaison with stakeholders to establish technical requirements and necessary configuration.
• Monitor cloud system performance, availability, and costs, ensuring systems are operating efficiently.
• Identify, troubleshoot, and resolve system and deployment issues.
• Maintain and manage incident and problem tracking through the company’s ticketing system, ensuring timely updates and closure.
• Participate in on-call support to address production incidents.
• Test cloud services and setups to determine performance and failure modes.
• Present cloud infrastructure plans and comparisons.
• Provide guidance on cloud architecture best practices during the software development lifecycle.
• Participate in on-call rotations for cloud support, responding to incidents in a timely manner.
• Share knowledge and train other team members on cloud operations and Dev Ops practices.
• Create and maintain documentation for training materials and procedures on providing end-user support.
• Implement and monitor cloud security policies and controls to ensure compliance with organizational and regulatory requirements.
• Participate in vulnerability assessments and remediation activities within the cloud environment.
• Maintain scripts for automated deployment, monitoring, and infrastructure management.
• Maintain clear and up-to-date documentation of cloud configurations, workflows, and troubleshooting procedures.
• Support change management processes, ensuring reliable deployments and system updates.
• Adhere to all company policies, procedures, and business ethics codes.
• Duties may be modified or assigned at any time based on business need.

Education / Certification / Experience

Required:

• Bachelor’s degree in computer science or related discipline
• Two or more (2+) years of Cloud experience
• Two or more (2+) years of customer technical support experience
• Cloud certifications (e.g. AWS, Azure, Google) preferred
• Well-versed with deployment and operation of public Cloud services-based development environment, both IaaS and Paas (e.g. AWS, Azure, Google)
• Experience in software containers (e.g. Docker, Kubernetes)
• Well-versed in databases with strong ability to work with data using SQL, Python, MATLAB, Node.js
• Knowledge of data processing/messaging systems (e.g. Kafka/KSQL) a plus
• Knowledge of data analytics engine (e.g. Spark) a plus
• Programming skills in JavaScript, Python and/or Go
• Experience in setting up resources on AWS, GCC, Azure, or Oracle Cloud environments.
• Experience with or general knowledge of both SQL and no SQL database setup and performance testing
• Experience in implementing infrastructure-as-code solutions using Terraform or other frameworks
• Intermediate knowledge of cloud infrastructure, networking, and deployment
• Knowledge of networking configurations for firewall, bandwidth, and requests per second
• Some knowledge of medical image and health records standards is helpful (e.g. such as HL7, DICOM, FHIR)
• Must be located in southern CA area.
• Must be able to come on-site to our Irvine, CA office on a weekly hybrid schedule.

• Deeply cares about best software engineering practices and code quality, including adhering to sprint plans, good coding conventions and tooling, clean interfaces,…