Business Network Support Engineer L2

Job Overview

TP-Link Systems Inc. is looking for a Business Network Support Engineer 2 (ONSITE) based in North America to support SMB/Enterprise product lines and global business customers. The role focuses on troubleshooting, resolving complex network support issues, and delivering training to internal and external teams.

• Handle complex issues escalated from Level 1 Support, providing timely and effective solutions.
• Deliver remote and on‑site technical support for product issues.
• Analyze technical requirements for customer bids and proposals.
• Design and deliver solutions based on TP‑Link products that meet customer objectives.
• Collaborate with sales and engineering teams to ensure successful implementation of solutions.
• Coordinate with Level 3 Support teams (R&D, testing, product) to diagnose and resolve advanced technical challenges.
• Deliver training sessions to internal teams (e.g., Level 1 Support) and external customers.
• Update and maintain internal knowledge bases with troubleshooting processes, best practices, and solutions.
• Gather feedback from customers regarding product performance and usability.
• Participate in validation and testing of new products to ensure technical readiness for market launch.

• Bachelor’s degree in Computer Science, Information Technology, Telecommunications, or a related field.
• 3+ years of experience in technical support, network solutions, or a related role.
• Strong understanding of networking protocols (TCP/IP, UDP, DNS, DHCP) and network architectures (LAN/WAN, VLAN, VPN).
• Hands‑on experience with networking devices, including routers, switches, and access points.
• Proficiency in analyzing logs, packet captures, and designing technical solutions.
• Excellent written and verbal communication skills in English.
• Strong customer service mindset with a proactive approach to problem‑solving.
• Ability to work collaboratively with cross‑functional teams and respond to urgent cases outside regular working hours.
• Relevant certifications such as CCNA, CCNP, or equivalent certifications are a plus.
• Experience providing training to internal teams and external customers.

• Salary range: $95,000 – $125,000+ DOE & Bonus.
• Fully paid medical, dental, and vision insurance (partial coverage for dependents).
• Contributions to 401(k) funds.
• Bi‑annual reviews and annual pay increases.
• Health and wellness benefits, including free gym membership.
• Quarterly team‑building events.

We do not offer visa sponsorship at this time. TP‑Link encourages ambitious individuals who are passionate about networking and client service to apply. We are an equal opportunity employer committed to diversity, inclusion, and providing accommodations to qualified candidates with disabilities. We prohibit discrimination and harassment based on race, color, religion, age, sex, national origin, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local laws.