Abuse Prevention Manager

United States of America - Irvine, California

We are seeking a proactive and analytically driven Abuse Prevention Manager to join our team. This mid-level role will be instrumental in analyzing existing and emerging policy abuse patterns, developing detection rules, and optimizing prevention strategies across our platform. The ideal candidate will have hands‑on experience in a high-volume transaction or user environment and a strong desire to stay ahead of malicious actors.

• Proactively monitor transaction and user data to identify suspicious patterns, trends, and vulnerabilities related to policy abuse, account takeover (ATO), promotional abuse, content spam, and other forms of platform manipulation.
• Develop, test, and implement new detection rules, machine learning features, and models using internal tools and third‑party systems.
• Conduct deep‑drive investigations into complex abuse schemes, documenting findings and presenting actionable recommendations to cross‑functional teams.
• Manage and fine‑tune existing prevention systems, regularly analyzing rule performance (Precision and Recall) to minimize false positives while maximizing catch rates.
• Serve as an escalation point for complex review cases, providing expert analysis and final disposition decisions.
• Collaborate with Engineering and Data Science teams to define data requirements and improve the accuracy and efficiency of abuse‑fighting tools.
• Generate regular reports on key policy abuse metrics (e.g., reship rates, reseller performance, rewards balance anomalies) and communicate performance, risks, and insights to management.
• Work closely with Product, Customer Support, Legal, and Finance teams to ensure a coordinated approach to risk mitigation and policy enforcement.
• Maintain vendor relationships and assist with contracting, renewals, and maintenance.

Required:

• Proven problem solver with strong analytical skills, able to spot non‑obvious patterns.
• Proven track record of process improvements in fraud /risk management
• Accuracy and attention to detail required. Accountability a must
• Desire to obtain the truth, to dig deeper until it is uncovered, then translate into actionable intelligence.
• Ability to manage multiple priorities simultaneously and meet established deadlines.
• Ability to identify patterns and formalize complex ideas into simple stories.
• Strong interpersonal, verbal, and written communication skills.
• Proven ability to work in a fast‑paced dynamic environment without compromising customer experience or financial loss.
• Solid understanding of fraud and abuse dynamics in online platforms
• Team player, able to inspire and influence others’ behaviors towards company goals.

• MS Office and Google Docs, CRM tools experience. Strong Excel skills.
• Human Security experience.
• Splunk Experience

Generally requires a minimum of seven (7) years in policy abuse/trust and safety investigations, preferably in an e‑Commerce environment and marketplace. Combination of experience and education may be used to fulfill requirements.

Bachelor’s Degree in related field of Business, Accounting, Finance, analytics, Statistics, Banking etc. preferred or a combination of education and experience.

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The anticipated pay scale for this position can be found below, however the pay range applicable to you may vary by geographic location based on where the job is located or where you work. The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type of years and experience within the industry, education, etc.

iHerb, LLC is a multi‑state employer and this pay scale may not reflect positions that work in other states or locations.

Employees (and their families) that meet eligibility criteria as outlined in applicable plan documents are eligible to participate in our medical, dental, vision, and basic life insurance programs and may enroll in our company’s 401(k) plan. Employees will also be eligible for Time Off and Paid Sick Leave pursuant…