Mac IT Support Administrator

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.

Job Type:
Contract to Hire based out of Irvine, CA
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• Be our internal IT "go-to" for help desk and desktop support spanning hardware/software and network troubleshooting.
• Basic knowledge in server computing, networking, phone setup/support, and business applications.
• Take ownership of new hire onboarding, from creating accounts to handing over the equipment.
• Escalate technical issues and coordinate with information technology staff to resolve problems and provide solutions.
• Develop and enforce security best‑practices.
• Coordinate with external vendors to get equipment serviced.
• Provide a high degree of professionalism, end‑user satisfaction, and willingness to collaborate.
• Coordinate and run AV events.
• Proactively manage IT inventory of laptops, accessories, and software licenses.

• Okta, G Suite/Google, Jamf/Kandji, Slack, Jira, Zoom, Zoom Rooms, Windows, macOS, iOS, imaging.
• Customer service, technical support, user management in Jamf, Okta, Google, Active Directory, Better Cloud, and other SaaS apps.
• Ability to handle hardware and software tasks around refreshes and on/off‑boards by coordinating with the appropriate teams and hiring managers.
• Experience managing a ticket queue, maintaining SLAs and best practices for proper ticket handling.
• Familiarity with creating and updating Help Desk runbooks.
• Experience supporting a sales organization and inventory management.
• Experience with user lifecycle flows.

• Apple Certified Support Professional
• Okta Certified Professional
• Jamf Certified Technician
• Jira Administrator Certification
• Jira Service Desk Administrator Certification

The pay range for this position is $30.00 - $40.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include:
Medical, dental & vision;
Critical Illness, Accident, and Hospital; 401(k) Retirement Plan – pre‑tax and Roth post‑tax contributions;
Life Insurance (Voluntary Life & AD&D for the employee and dependents);
Short and long‑term disability;
Health Spending Account (HSA);
Transportation benefits;
Employee Assistance Program;
Time Off/Leave (PTO, Vacation or Sick Leave).

This is a fully onsite position in Irvine, CA.

This position is anticipated to close on Jan 16, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.