Client Success & Accounts Manager

Omni Integration is a proud US-based provider of EMV certification, terminal solutions, and payments engineering services to ISVs, merchants, and payment partners nationwide. Headquartered in Orange County, California, our experts are payments industry members with extensive payments solution delivery and market-driven technology experience.

What brings us together, everyday, is our shared desire to eliminate the opacity and complexity in the payment card industry. Payments to us is a personal experience, one that is critical to people’s every day lives. Our goal is to embed payments technology as a natural facilitation of people coming together and building a better, more united world.

Omni partners with global payments technology providers to close the gap, and remove the friction around building and delivering quality payments solutions in the market. While the technical and functional aspects of any solution are key differentiators; delivering with quality and elegance is Omni Integration’s primary offering.

• Irvine, CA
• Full Time
• $60,000 - $155,000+

The Client Success and Accounts Manager is the first real voice of Omni, the steady guide who turns interest into a clear plan and a clean start. This role mixes people sense with simple process. Listen closely, ask plain questions, and capture what matters so our team can move fast and do good work. Most days are spent talking with new and existing customers, understanding what is happening in their world, and lining up the right help from our payments and retail tech crew.

Keep the conversation moving, bring in the right teammates when depth is needed, and stay close through delivery so updates are crisp and nothing slips. This is not hard selling. It is honest problem solving and consistent follow through. If you have strong communication, care about customers and the craft, and want to grow into the tech side while doing real work for real people, you will fit here.

• Manage customer relationships from first contact through project delivery and renewals
• Qualify warm leads and follow up on curated outbound lists
• Run discovery calls to understand device, processor, and EMV requirements
• Assemble proposals and statements of work using established templates
• Coordinate with technical resources for scoping and project escalations
• Maintain regular communication during EMV certification projects
• Conduct post-project check-ins and identify new opportunities
• Track renewal cycles and grow accounts through additional certifications and services
• Maintain an accurate pipeline using JIRA

• 2–5 years professional experience in a corporate or client-facing environment (insurance, telecom B2B, financial services, SaaS, or similar roles welcome)
• Excellent communicator across email, phone, and meetings
• Highly organized, accountable, and deadline-driven
• Comfortable asking clarifying questions and gathering detailed customer info
• Strong customer relationship instincts balanced with process discipline
• Experience with B2B accounts, sales coordination, or customer success is a plus
• Payments/EMV experience is helpful but not required

Send your resume and a brief note about your experience to op Please include “Client Success & Accounts Manager” in the subject line.

Omni Integration is an enterprise payments technology service provider focused on helping our US-based Fintech organizations accelerate their market deployments.