Mac IT Support Administrator

Job Overview

Contract to Hire position based out of Irvine, CA. This role focuses on Mac IT support onsite with remote support for a company-wide PC user base (~900 PCs).

• Be the internal IT "go-to" for help desk and desktop support spanning hardware/software and network troubleshooting.
• Take ownership of new hire onboarding, from creating accounts to handing over equipment.
• Escalate technical issues and coordinate with information technology staff to resolve problems and provide solutions.
• Develop and enforce security best-practices.
• Coordinate with external vendors to get equipment serviced.
• Provide a high degree of professionalism, end‑user satisfaction, and willingness to collaborate.
• Coordinate and run AV events.
• Proactively manage IT inventory of laptops, accessories, and software licenses.
• Maintain a ticket queue, uphold SLAs, and apply best practices for ticket handling.
• Maintain and update Help Desk runbooks.

• Excellent customer service skills.
• macOS, iOS, and Windows troubleshooting skills.
• Experience supporting Zoom and Zoom Rooms.
• Ability to handle hardware and software tasks during refreshes and on/off‑boards, coordinating with the appropriate teams and hiring managers.
• Experience managing a ticket queue and maintaining SLAs.
• Familiarity with creation and updating Help Desk runbooks.
• Strong focus on end‑user experience; advocate for users.
• Experience with user management in Jamf, Okta, Google Workspace, Active Directory, and other SaaS apps.
• Basic knowledge of server computing, networking, phone setup/support, and business applications.
• Must have Apple Mac IT support experience (mac only onsite).
• Nice to have:
  • Apple Certified Support Professional
  • Okta Certified Professional
  • Jamf Certified Tech
  • Jira Administrator Certification
  • Jira Service Desk Administrator Certification

• Okta
• G Suite / Google Workspace
• macOS
• Jamf
• Customer service
• Google Suite
• Gmail
• Windows
• Imaging
• Technical support

Pay range $30.00 - $40.00/hr.

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – pre‑tax and Roth post‑tax contributions available
• Life Insurance (voluntary life & AD&D for employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off / Leave (PTO, Vacation or Sick Leave)

Position anticipated to close on Jan 16, 2026.

This company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.