Mac IT Support Administrator

Job Title

IT Support Specialist (Contract to Hire)

Irvine, CA

$30.00 - $40.00 per hour

• Serve as the internal IT go‑to for help desk and desktop support for hardware/software and network troubleshooting.
• Support a sales organization and manage inventory and user lifecycle flows.
• Provide basic server computing, networking, phone setup/support, and business application support.
• Take ownership of new hire onboarding, from creating accounts to handing over equipment.
• Escalate technical issues and coordinate with IT staff to resolve problems and provide solutions.
• Develop and enforce security best practices.
• Coordinate with external vendors for equipment servicing.
• Provide high level of professionalism, user satisfaction, and collaboration.
• Support Zoom and Zoom Rooms and coordinate AV events.
• Manage inventory of laptops, accessories, and software licenses.
• Handle hardware and software tasks around refreshes and on/off‑boarding with hiring managers.
• Manage ticket queue, maintain SLAs, and enforce best practices for ticket handling.
• Create and update help desk runbooks.
• Advocate for the end‑user and ensure processes, policies, and tools provide excellent user experience.

• Intermediate level experience.
• Excellent customer service skills.
• Proficient troubleshooting skills for macOS, iOS, and Windows.
• Experience supporting Jamf, Okta, Google, Active Directory, Better Cloud, and other SaaS apps.
• Experience with inventory management and managing user lifecycle flows.
• Experience managing a ticket queue, maintaining SLAs, and using best practices for ticket handling.
• Familiarity with creating and updating help desk runbooks.
• Experience with server computing, networking, phone setup/support, and business applications.

• Apple Certified Support Professional.
• Okta Certified Professional.
• Jamf Certified Tech.
• Jira Administrator Certification.
• Jira Service Desk Administrator Certification.

• Okta, GSuite, macOS, Jamf, Google Suite, Gmail, Windows, Imaging, Technical support.
• Tools: G‑Suite, Zoom, Okta, Jamf/Kandji, Slack, Jira.

Contract to Hire

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.