IT Helpdesk
Job in
Irvine, Orange County, California, 92713, USA
Listed on 2026-01-12
Listing for:
Professional Search Group
Full Time
position Listed on 2026-01-12
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
Professional Search Group has partnered with a growing organization to identify a temporary, entry-level IT Support Technician to provide hands‑on technical support to end users and assist with day‑to‑day IT operations. This role is ideal for someone with foundational IT support experience, strong troubleshooting skills, and a customer‑service mindset.
The ideal candidate will have 1+ year of IT support experience
, a solid understanding of networking fundamentals, and the ability to clearly communicate technical concepts to non‑technical users. A proactive, “can‑do” attitude and strong interpersonal skills are essential.
- Provide day‑to‑day technical support to end users, resolving hardware, software, and basic network issues
- Troubleshoot and support PCs, macOS devices, printers, and peripherals
- Perform routine IT maintenance and assist with user account management and Active Directory under the guidance of a Senior Systems Administrator
- Support the deployment, maintenance, and troubleshooting of IT equipment (must be able to lift up to 40 lbs)
- Document troubleshooting steps, resolutions, and procedures as directed
- Apply networking fundamentals (IP addressing, subnetting, routing, and switching) to assist with basic network troubleshooting
- Assist with the setup and maintenance of networked printers and VoIP phones
- Deliver exceptional customer service with a professional and collaborative approach across departments
- Proactively identify and resolve IT issues as they arise
- Explain technical issues and solutions clearly and patiently to non‑technical users
- 1+ year of experience providing IT support in a professional environment
- Basic understanding of networking fundamentals (IP addressing, subnetting, routing)
- Experience troubleshooting hardware and software issues on Windows and macOS platforms
- Familiarity with Active Directory and user account management
- Experience supporting IT hardware including printers, VoIP phones, and peripherals
- Familiarity with Microsoft environments, Office 365, and Google Workspace administration
- CompTIA A+ and/or Network+ certification
- Exposure to Cisco or Fortinet networking equipment
- Experience with RMM and ticketing tools (e.g., Syncro, Connect Wise)
- Basic knowledge of backup technologies such as Arc Serve, Datto, or Veeam
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