Technical Support Engineer - Early Careers

Technical Support Engineer - Early Careers

This role is offered by TP‑Link Systems Inc., a global provider of reliable networking devices and smart home products. TP‑Link is headquartered in the United States and serves customers in over 170 countries, with a focus on high‑performance Wi‑Fi and networking solutions.

$80,000.00/yr – $/yr

You will serve as the first point of contact for North American SMB/Enterprise customers, handling any network support related issues through live phone, chat, and email support. Your responsibilities include troubleshooting and resolving problems in a timely and efficient manner, documenting support tickets, escalating complex issues to higher‑level teams, and ensuring all incidents meet service level agreements.

• Provide customer support by phone, chat, and email
• Troubleshoot and resolve networking related problems in a timely manner
• Uncover customer’s needs, create solutions, and resolve problems
• Make a positive impression with customers through best‑in‑class customer service
• Escalate critical problems immediately when necessary
• Document support tickets and record escalations to higher‑level support teams
• Walk customers through hardware installation or software configuration processes

• Bachelor’s degree in Business Information Management, Communication, Computer Science, or a related field
• Experience in business customer technical support via chat, phone, or email
• Experience working in a customer service or call/support center environment
• Ability to provide customer solutions based on requirements and TP‑Link business products
• Exceptional verbal and written communication skills; ability to explain technical concepts to non‑technical users clearly and effectively

• Experience supporting SMB/Enterprise products is a plus
• Knowledge of Wired and Wireless Networking (TCP/IP, DHCP, DNS, IGMP, 802.1X) and common networking features (VPN, 802.1Q VLAN, VoIP, Multicast, Centralized Network Management)
• Experience configuring at least one type of commercial networking product, such as firewalls, VPN routers, switches, or wireless access points

• Free snacks and drinks, and lunch on Fridays
• Fully paid medical, dental, and vision insurance (partial coverage for dependents)
• Contributions to 401(k) funds
• Bi‑annual reviews and annual pay increases
• Health and wellness benefits, including free gym membership
• Quarterly team‑building events

$80,000 – $100,000

TP‑Link Systems Inc. is an equal‑opportunity employer. We value diversity and are committed to cultivating an environment where all voices are heard, respected, and valued. We prohibit discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Applicants should note that third‑party agency inquiries are not accepted and visa sponsor ships are not available at this time.