Human Resources Shared Services Manager

Company Overview

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

The HR Shared Services and Corporate HR Manager will be located out of our Irvine, CA Corporate Headquarters and will report directly to our Senior Director of Corporate Human Resources.

• Manage the relationship with the BPO partner, ensuring service delivery aligns with agreed Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and compliance standards.
• Serve as the primary point of contact between the organization and the BPO vendor for all HR shared services, including talent acquisition, recruiting support, employee data management, onboarding/offboarding, benefits administration, HR helpdesk, investigations, background check adjudications, and document management.
• Drive governance processes, including regular performance reviews, audits, escalations, and continuous improvement initiatives with the BPO.
• Ensure accurate and timely resolution of employee service issues, with an emphasis on employee experience and process efficiency.
• Collaborate with internal stakeholders (HR, IT, Legal, Finance) to optimize end-to-end HR service delivery through the BPO model.
• Monitor and enforce data privacy, security, and labor compliance regulations related to outsourced HR services.

• Develop and implement HR strategies, policies, and programs that support the corporate and field team such as talent management, performance, employee engagement, organizational development, and compliance.
• Lead corporate HR Administrative team.
• Act as a strategic HR advisor to senior leadership in corporate functions (e.g., Finance, Legal, IT), supporting workforce planning, onboarding, employee relations, and change management.
• Ensure consistency and compliance in the application of HR policies and procedures across corporate departments.
• Partner with global HR teams to align corporate HR initiatives with regional and functional goals.
• Lead or support special projects, such as HR transformation, mergers and acquisitions, or workforce restructuring, as needed.

• Bachelor’s degree in Human Resources, Business Administration, or a related field of study.
• Minimum of three (3) years of progressive human resources experience.
• Minimum of two (2) years of experience managing an outsourced BPO vendor in human resources shared services.
• Hands‑on experience with HR systems (e.g., Workday, SAP Success Factors, Oracle) and service management platforms (e.g., Service Now).
• Strong experience in corporate human resources functions, including policy development, employee relations, and strategic human resources planning.
• Proven ability to manage vendor relationships and service delivery performance in a global, matrixed environment.
• Strong bias for action.
• Deep understanding of human resources operations, data privacy regulations, and compliance requirements.
• Excellent communication, negotiation, and stakeholder management skills.
• Strong analytical and problem‑solving abilities with a process improvement mindset and track record of driving results.

• Master's degree in Human Resources, Business Administration, or a related field of study.
• Human Resources certifications such as Society for Human Resource Management (SHRM).
• Senior Certified Professional (SCP) or Senior Professional in Human Resources (SPHR).

• Pay: $90,000 - $105,000 base salary with a 10% annual bonus eligibility.
• Medical, dental, vision, retirement plan, basic life, AD&D, and disability insurance.
• Eight paid holidays annually, five sick days, and four personal days.
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information:

If you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: