Director of Housekeeping

Pacific Hospitality Group, 2532 Dupont Dr, Irvine, California, United States of America

Posted Wednesday, January 21, 2026 at 8:00 AM

Director of Housekeeping (Pre-Opening/Opening)

Salary Range: $85-90k

Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people’s lives by offering memorable experiences, giving back to our communities and honoring God in all that we do.

We are focused on long-term value creation and sustainable growth.

Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment

Manages all Housekeeping and Laundry operations at Denu Hotel & Spa to ensure cleanliness, service and product quality standards of guest rooms, public spaces, restrooms, offices and meeting/conference/banquet facilities meet Company standards to provide outstanding guest service, and financial profitability. Builds and manages teams effectively. Leads all housekeeping pre-opening activities, including planning and setup, implementation of Forbes Four-Star–compliant SOPs and standards, coordination of purchasing and vendor selection, and development of the departmental budget.

Partners closely with Operations leadership to forecast labor and expenses and ensure the department is operationally and financially prepared for opening.

Pre-Opening:

• Lead all Housekeeping pre-opening planning and operational setup to ensure readiness for opening
• Develop and implement departmental SOPs, checklists, room inspection processes, and service standards aligned with Forbes Four-Star requirements
• Partner with executive and operations leadership to coordinate purchasing activities and vendor selection during the pre-opening phase
• Prepare, manage, and maintain accountability for the departmental pre-opening budget, including labor and expense targets
• Collaborate with the Director of Operations to develop, forecast, and align the Housekeeping budget in support of opening objectives

Post-Opening and Ongoing:

• Provide guidance and direction to ensure overall departmental success. Manage subordinate supervisors/lead personnel who supervise team members in the assigned Housekeeping areas. Responsible for the overall direction, coordination, and evaluation of these units. Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training team members; planning, assigning, and directing work; appraising performance;
  
  rewarding and disciplining team members; addressing complaints and resolving problems. Responsible for planning department goals and directing team members to achieve results.
• Participate in the hiring process by interviewing potential team members and selecting those that best meet staffing needs. Participates in management training. Follows all Human Resources policies. Ensure staff receives any required training or attends mandatory meetings.
• Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward.
• Monitors and assesses service and satisfaction trends, evaluates and addresses issues and makes improvements accordingly.
• Works closely with Engineering to ensure proper maintenance of rooms and public space areas.
• Ensure team members have current knowledge of proper usage of chemicals and cleaning supplies by providing training and ensuring proper labeling and handling of hazardous supplies in accordance with federal, state, local and company regulations. Monitors usage of supplies.
• Resolves customer complaints and anticipates potential problems by reviewing and monitoring complaints, operational issues, business flow and team member performance to ensure high levels of customer satisfaction and quality. Notifies Management and/or Security of all unusual events, circumstances, missing items, or alleged theft.
• Must wear slip-resistant shoes. Follows all safety policies and procedures. Reports potential safety issues to manager whenever observed and takes immediate action to resolve emergency situations. OSHA laws require the use of Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety. Team members will be trained in the proper use and care of assigned PPE if applicable.
  
  The hotel provides the required PPE. Team member has responsibility to report defective, damaged or lost PPE or equipment that does not fit properly to their Manager. Maintains strict compliance with hotel's Hazardous Material (HAZMAT) program and familiarizes self with current MSDS.
• Reporting to work as…