Center Operations Manager

CareATC: Provides patient care the way you always envisioned within a Health Center setting.

CareATC is currently looking for a Medical Assistant (MA) or Registered Nurse (RN) for a Center Operations Manager opportunity. This role is the key point of contact for the Area Operations Director (AOD) and/or Associate Area Operations Director (AAOD) and is responsible for creating a positive work environment that delivers high-quality patient care. The Center Operations Manager is accountable for day-to-day health center operations, performance to Key Performance Indicators (KPI), and performance management of all health center support staff, while continuing to provide hands-on patient care.

Additionally, the Center Operations Manager ensures the assigned facility or facilities exceed AAAHC standards and follow CareATC established policies, procedures, and best practices.

• Oversees the overall day-to-day management of the health center and clinical staff
• Ensure organization policies and standards are upheld, including all regulatory, procedural, and licensing requirements
• Provides a significant amount of time dedicated to patient facilitation and care
• Functions as the health center operations subject matter expert and is accountable to staff training and demonstration of competencies
• Works collaboratively with the Physician(s), Clinician(s), and/or Total Health Solutions
• Ensure adherence to patient privacy regulations and confidentiality protocols
• Identifies process improvement opportunities related to clinic efficiencies or patient/employee engagement strategies and presents recommendations to area leadership
• May interact with client representatives as directed
• Other duties as assigned

• Manages key performance indicators, daily operations, workflows, staffing schedules, timecard monitoring, and other duties assigned by the company.
• Ensures adherence to time and attendance policies for all direct reports.
• Develops employee success through all aspects for the talent life cycle to include: recruiting, onboarding, development, retention, performance management and succession planning.
• Provides support to resolve issues and ensures a creative positive experience for both patients and employees.
• Coordinates regular staff meetings and keeps the staff informed of company updates.
• Responsible for supply and pharmacy inventory management and replacement ordering.
• Provides input to the AOD or AAOD for health center staffing.

This is a full-time 40 hour work week opportunity with eligible benefits.

Hours - Monday-Friday 9am-5pm

Salary - starting at $64,000

Must have Supervisory Experience

Our unique model partners directly with the employer and does not use the traditional fee-for-service health care. This allows physicians and their clinical staff to focus on being the patient-centered medical home for their patients and are not burdened by managing the financial aspect of the business.

• The Patient:
  Little or no cost for excellent medical care nor dispensed medication
• The Staff:
  Consistent schedule allowing for work-life balance, no on-call schedule or holiday schedules. Allows for consistent income with manageable productivity expectations.
• The
  
  Employer:
  
  An excellent benefit resulting in happier, healthier employees and families which will reduce the costs on their medical plans.

• Education:
• High School Diploma or equivalent required.
• Registered/Certificated MA or 5 plus years MA experience
• Current clinical license as required by state/national authority in good standing.
• Current classroom-led American Heart Association BLS or CPR Card required.
• Experience:
• Proficient experience with both Practice Management and Electronic Medical Records.
• 3-5 years of experience with healthcare leadership responsibilities strongly preferred or a minimum of 2 years’ experience with CareATC’s Health Center operations.
• Electrocardiogram (EKG), vital signs, venipuncture, capillary, and injection current experience required.
• Current health records with appropriate immunizations to work in the health care field required (Hepatitis B and PPD).
• Ability to work at multiple locations upon the business need.
• Ability to lift, pull, push, manipulate equipment and patients which requires strength, gross motor, and fine motor coordination.
• Ability to sit and/or stand for long periods of time, climb stairs, and operate a computer.

• Clinic and medication provided at no cost or low cost to employee and dependents.
• Full benefit package, for eligible roles, including Medical, Dental Vision, 401K, PTO, Disability & Life Insurance, Wellness Program and much more.