Insurance Operations Associate

Compensation: $75K+ base salary + benefits

Our client is a comprehensive wealth management and insurance planning firm dedicated to helping clients “Get the most out of life.” The team delivers integrated financial planning that spans private businesses, real estate, insurance, tax strategy, cash flow planning, and long-term wealth implementation.

The Insurance Operations Associate plays a critical role in supporting new policy acquisition and delivering exceptional ongoing insurance service. This position works closely with underwriting, onboarding, planning, and operations teams to ensure seamless implementation, compliance, and high-touch client support.

• Act as liaison for underwriting requirements and expedite processes, including coordinating with attending physicians for medical records
• Monitor Daily Status Reports (DSR) and proactively address outstanding items
• Prepare policies for delivery and ensure proper documentation storage per retention guidelines
• Input and maintain accurate client data in CRM
• Partner with onboarding team to prepare application documents, coordinate medical exams, and align billing accounts
• Review applications for completeness and accuracy prior to carrier submission
• Serve as backup support for submission and documentation workflows as needed

• Process policy changes including address updates, beneficiary changes, bank changes, loan requests, and other servicing items
• Manage billing and Insurance Service Accounts (ISAs)
• Monitor ISA Termination Reports and take appropriate action
• Coordinate insurance claims for insured individuals and beneficiaries
• Coordinate with third-party lenders to establish and service cash-value lines of credit

• Collaborate with leadership to solve complex client service issues
• Develop strong understanding of firm insurance operations and pilot new programs
• Ensure compliance with firm standards and workflows
• Complete annual split-dollar calculations and deliver required client documentation
• Maintain accurate and up-to-date CRM Opportunities and Tasks
• Coordinate with investment operations, service advisors, and other team members to ensure seamless onboarding and plan implementation

• 3+ years of industry experience
• Strong written and verbal communication skills
• High attention to detail and accuracy
• Ability to simplify complex insurance and financial concepts
• Proficient in CRM systems, Microsoft Office (Word, Excel, Outlook), and Adobe Acrobat
• Process-oriented with ability to document and streamline workflows
• Professional presence and ability to represent the firm’s brand publicly
• Collaborative team mindset

• Hybrid work environment (remote Fridays after introductory period)
• Company-paid industry designations and exam materials
• Medical, Dental, and Vision coverage
• 401(k) with up to 4% employer match
• Employer-paid Life Insurance and Long-Term Disability