Processing Manager

American Heritage Lending, LLC located in Irvine CA is looking for a Loan Processing Manager. Established in 2008, the company was founded to be a company set apart from an already impacted market. Licensed in multiple states across the US, the premise of our company evolved into the pinnacle for our success - creating a caring experience for the families we service across the nation.

The Loan Processing Manager will work directly with the Executive team. The Loan Processing Manager is responsible for the operational integrity of the Loan Processing department, including system development, asset management, testing where needed, workflow development and support, and department reporting. Additionally, this position will help monitor adherence to departmental procedures and will serve internal/external customer service supporting questions.

• Manages the day-to-day Loan Processing requirements and support.
• Is responsible for organizing, tracking, and responding to requests in a timely manner.
• Manages all areas of Asset Management, including payments, RTL draw, draw reconciliations, and payoffs.
• Tracks progress against milestones and prepares detailed status reports on a weekly basis.
• Serves as a liaison between investors servicing firm (BSI, FCI, Rushmore).
• Borrower payment reminder notices.
• Responds to emails in a timely manner.
• Manages multiple projects and initiatives as needed.

• 5 + years’ experience in loan processing.

• Excellent documentation and process mapping skills.
• Strong problem-solving skills.
• Displays honesty and trustworthiness; has a sense of personal accountability; maintains a moral conviction to do the right thing.
• Ability to follow written and verbal directives.
• Able to work well with people from many different disciplines and customer service.
• Ability to adapt to change.
• Ability to analyze situations logically to identify causes and draw solid conclusions.
• Ability to anticipate the consequences of a situation.
• Ability to modify one’s own behavior to meet the expectations of others.
• Ability to sustain one’s own emotions from interfering with responding effectively to internal and external customer’s needs.

• Strong team player with a high level of professionalism and initiative.
• Non-QM, DSCR, RTL experience preferred.