Default Prevention Associate

Position Summary

Responsible for handling inbound and outbound calls in a customer-facing role. Provides quality customer service while working through payment collection efforts on loans up to 45 days past due. Reviews and resolves in-depth servicing issues, research, and escalations not limited to escrow, payment discrepancies and loss mitigation.

• Responsible for fully understanding all GSE, HUD/VA/USDA guidelines for retention and disposition options to effectively communicate with customers and help resolve/prevent portfolio delinquency.
• Works directly with delinquent borrowers to resolve past due delinquency; negotiates reasonable payment arrangements and/or extended repayment plans and collects on past due loans.
• Discusses appropriate foreclosure alternatives by providing detailed requirements for package submissions and timeframe of the review process.
• Demonstrates full understanding of all stages of delinquency including collections, loss mitigation, bankruptcy, FCL, and REO.
• Performs other duties and projects as assigned.

• 2+ years of Mortgage Loan Servicing or Mortgage Collection experience required.
• Black Knight/MSP experience required.
• Exceptional verbal, written and interpersonal communication skills required.
• Knowledge of Loss Mitigation/Default Servicing preferred.
• Spanish speaking is a plus, but not required.

• Aggressive compensation package based on experience and work history.
• Inclusive, diverse, and collaborative culture where people from all backgrounds can thrive.
• Work with other passionate, purposeful, and customer-centric people.
• Extensive internal growth and professional development opportunities including tuition reimbursement.
• Comprehensive benefits package including Medical/Dental/Vision.
• Wellness program to support both mental and physical health.

loan Depot (NYSE: LDI) is a digital commerce company committed to serving its customers throughout the home ownership journey. Since its launch in 2010, loan Depot has revolutionized the mortgage industry with a digital-first approach that makes it easier, faster, and less stressful to purchase or refinance a home. Today, as the nation’s second largest non-bank retail mortgage lender, loan Depot enables customers to achieve the American dream of home ownership through a broad suite of lending and real estate services that simplify one of life’s most complex transactions.

With headquarters in Southern California and offices nationwide, loan Depot is committed to serving the communities in which its team lives and works through a variety of local, regional, and national philanthropic efforts.

Base pay is one part of our total compensation package. The base pay for this role is $21.20 per hour. In addition to the hourly rate, the Default Prevention Associates are also eligible to receive a monthly incentive bonus plan.

We are an equal opportunity employer and value diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.