Manager, Accounts Receivable; Reconciliation and Customer Support; Onsite

Manager, Accounts Receivable (Reconciliation and Customer Support) (Onsite)

Irvine, CA

Manager, Accounts Receivable (Reconciliation and Customer Support) (Onsite)

As an Manager, Accounts Receivable specializing in Reconciliation and Customer Support, you will play a critical role in optimizing revenue cycles, strengthening customer relationships, and ensuring financial accuracy across the organization. You’re a collaborative, customer‑centric finance professional who excels at problem‑solving, building high‑trust partnerships, and leading cross‑functional initiatives. In this role, you will oversee account reconciliation, support escalated customer inquiries, and drive continuous improvement across systems and workflows.

• Lead, manage, and optimize the end‑to‑end Accounts Receivable function related to outstanding balances.
• Oversee and analyze a complex portfolio of client accounts, ensuring financial integrity, timely payment collection, and clear documentation of account activities.
• Partner closely with Sales, Legal, Finance, and Customer Success to assess account standing, address contract or billing discrepancies, and align communication strategies for high‑impact or sensitive accounts.
• Serve as the primary escalation point for complex customer inquiries, demonstrating exceptional professionalism, empathy, and financial expertise in every interaction.
• Monitor, analyze, and report on aging, reconciliation discrepancies, payment trends, and delinquency drivers; provide management with insights to support forecasting, policy adjustments, and process improvements.
• Utilize Salesforce, ERP platforms (SAP or similar), and advanced Excel to manage data, perform reconciliations, identify anomalies, and streamline reporting workflows.
• Develop, refine, and enforce standard operating procedures, identifying automation and efficiency opportunities across A/R, reconciliation, and customer support functions.
• Manage and mentor A/R team members, providing training, feedback, and coaching to elevate performance and ensure consistency in customer experience and financial accuracy.
• Lead or contribute to cross‑functional projects that enhance financial operations, strengthen compliance, improve internal controls, and increase customer satisfaction.
• Ensure adherence to company policies, audit requirements, and regulatory guidelines, maintaining a high standard of data integrity and documentation.
• Provide direct leadership and day‑to‑day direction to A/R team members, including supervision, workload prioritization, and guidance on complex reconciliation and customer support issues.
• Make decisions on account escalation resolution, reconciliation approaches, payment plans, and write‑off recommendations, balancing financial risk, compliance, and customer impact.
• Hire, train, coach, and evaluate team members, including conducting interviews, setting performance expectations, and delivering regular feedback and performance reviews.
• Establish and maintain consistent workflows, standards, and coverage models to ensure accuracy, timeliness, and a high‑quality customer experience.
• Identify development needs and process improvement opportunities, partnering with leadership to implement training, system enhancements, and operational improvements.

• Bachelor’s degree (BS/BA) in Accounting, Finance, Business Administration, or equivalent professional experience.
• 5+ years of experience in Accounts Receivable, billing operations, or financial reconciliation roles.
• 3+ years of customer service or client‑facing experience, with a strong track record of resolving complex billing or account issues.
• 2+ years of Salesforce experience, including reporting, case/ticket management, and workflow optimization.
• Advanced Excel skills, including data analysis, VLOOKUP/XLOOKUP, pivot tables, and reconciliation tools.
• Exceptional written and verbal communication skills, with the ability to clearly explain financial concepts to non‑finance stakeholders.
• Strong organizational, leadership, and prioritization abilities in a fast‑paced, high‑volume environment.
• Demonstrated ability to work independently, exercise…