Loan Servicing Coordinator

Job Summary

Loan Servicing Coordinator is responsible for reviewing closed loan documents for accuracy, missing documents, proper signatures, dates and other relevant data and entering information into tracking software; reviewing other legal documents as needed, imaging and indexing all loan files and proving unloaded loans; maintaining an accurate filing system of all notes and credit files; reconciling loan disbursements; and composing and sending routine correspondence and reports as needed.

• May complete callback of daily loan system reports to ensure proper payment posting, exception corrections and loan data.
• Review tickler reports to ensure collateral insurance and other ticklers are being monitored and followed, including, but not limited to, receiving collateral.
• "Board the loan" onto the loan system, ensuring that the appropriate information is entered in the correct system fields (ticklers, flex date fields, addenda’s, etc.).
• Disburse loan proceeds and fees paid per Disbursement Authorization.
• Prepare modification loan documentation on Laser Pro as assigned by Supervisor.
• Secure collateral and other documentation in safekeeping (documentation file). Prepare and manage credit and non-negotiable document files.
• Process loan payments, loan draws and advances, including, but not limited to construction advances.
• Process Participation payments/advances and forward to appropriate participant per Participation Certificate.
• May be required to process Guidehouse SBA 1502 Report.
• Maintain record keeping for loan system, which may include balancing loan activity, preparing general ledger entries, verifying data entry, and correcting any errors or maintenance issues.
• Maintain credit files in an up-to-date condition. Manage file systems of retention storage and other related matters.
• Handle incoming mail, including but not limited to receiving, sorting, copying, and filing.
• Quote loan balances, payoffs and payment information to customers, lending officers and processors.
• Process paid loans, including, but not limited to Customer letter, "release" collateral.
• Reply to Demands for Payoff (first notify Loan Officer following that a demand has been received).
• Respond and research exceptions reported by loan officers/loan processors; respond to customer inquiries.
• Respond to credit verification and payoff requests.
• May process charge-offs or non-accrual loans; maintain accurate records on non-accrual billed loans.

• Computer skills to include use of Microsoft Office products, Laser Pro and other programs as required.
• Strong mathematical ability.
• Strong analytical skills, time management, and organizational skills. Ability to handle detail-oriented transactions.
• Excellent written and verbal communication skills, attention to detail and follow-through.
• Outstanding interpersonal skills, dedication to teamwork, and enjoy working closely with others.
• Ability to interact with coworkers, follow directions and work rules, and accept constructive feedback.

• High school diploma or GED equivalent required.
• Three to five years’ experience in banking/lending.
• Experience in a Note Department of a commercial bank, preferred.

Standard office environment with a moderate noise level.

• Prolonged periods sitting at a desk and working on a computer.
• Remain in a stationary position for sustained periods of time.
• Occasionally move about inside the office to access filing cabinets and/or other office machinery.
• Occasionally required to raise objects up to 25 pounds from a lower to a higher position, move objects horizontally from position to position, and/or bend body downward and forward, and/or extend hands and/or arms in any direction to access files and/or other office machinery.
• Consistent use of a computer and/or other office machinery is required.
• Making substantial and repetitive movements (motions) of the wrists, hands, and/or fingers.
• Close visual acuity is required to perform activities including, but not limited to, preparing and analyzing data and figures, transcribing, viewing a computer terminal, and/or extensive reading.
• Regularly required to communicate verbally with employees, clients, and vendors.

Minorities/Women/Protected Veterans/Disabled.

$35.50 to $41.00 per hour.

Mid-Senior level

Full-time

Finance and Sales

Banking

Newport Beach, CA