Customer Service Representative II

Customer Service Representative II page is loaded## Customer Service Representative II locations:
Irvine, CAtime type:
Full time posted on:
Posted Yesterday job requisition :
R12026
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* Job Title:

** Customer Service Representative II
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* Location:

** CA - Irvine
** What you'll do:
** As a Customer Service Representative II you'll be handling customer inquiries regarding our mortgage loan products. You'll also handle a high volume of inbound and outbound phone calls while delivering a high level of professionalism and customer service to our clients. You'll perform basic qualifications of leads utilizing scripted presentation.
* Contact prospective clients to generate interest in our mortgage products. Communicate effectively over the phone with the ability to escalate customer complaints and concerns to appropriate departments.
* Field customer mortgage inquiries and generate potential interest in refinance opportunities.
* Transfer potential leads to available Loan Officers.
* Speak with clients while entering client data into the Ameri Home Mortgage Customer Relationship Management (CRM) System.
** What you'll need:
*** High school diploma required;
Bachelor's degree in related field preferred.
* Intermediate speaking and writing communication skills.

Compensation:
Hourly range for new hires is generally $26.00 for Irvine, CA. Salary amount is determined by specific job location.
** Benefits you’ll love:
** We offer all the important things you'd want — like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you’ll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!
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* About the company:

** Ameri Home Mortgage is a Western Alliance Bank company. Western Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation. Alliance Bank of Arizona, Alliance Association Bank, Bank of Nevada, Bridge Bank, First Independent Bank, and Torrey Pines Bank are divisions of Western Alliance Bank;
Member FDIC.Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email  or call .  

When contacting us, please provide your contact information and state the nature of your accessibility issue.  We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process. Western Alliance Bancorporation
** About Ameri Home Mortgage
** Ameri Home Mortgage, a Western Alliance Bank company, is a leading national business-to-business mortgage acquirer and servicer. In 2020, Ameri Home ranked as the nation’s third-largest correspondent mortgage provider, primarily purchasing mortgage loans from a network of independent mortgage originators. Overall, the company is the 13th largest producer of mortgages in the U.S. The organization has created a flexible and scalable platform with a modern purpose-built infrastructure, advanced data and analytics capabilities, all leveraging deep industry expertise and a highly efficient cost structure to target profitability in all market environments.

Ameri Home has a track record of consistent, prudent and profitable growth. With more than 1,000 employees, Ameri Home is a premier mortgage company, a multi-channel – mortgage investor, direct-to-consumer lender and servicer, licensed in 49 states, and headquartered in Thousand Oaks, California with offices in Irvine, CA, and Dallas, TX.Focused on delivering excellence in lending, our motivation for success is represented throughout the company and thrives from the trust built between all employees.

Ameri Home is always looking for top talent to join our growing, fast-paced, and friendly teams.
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