Encompass Systems Manager

Encompass Systems Manager

Ameri Home Mortgage Company, LLC

TX - Dallas/Irving

• Lead a team of Encompass administrators and developers responsible for configuring, customizing, and maintaining the Encompass Loan Origination System (LOS) and related integrations. Manage the team’s work and requirements using Azure Dev Ops (ADO) and Git Repos.
• Design and implement system enhancements, including business rules, input forms, workflows, and custom fields to optimize mortgage origination processes.
• Collaborate with business stakeholders (loan officers, underwriters, compliance teams) to gather requirements and deliver technical solutions aligned with business goals, ensuring Change Management procedures for Encompass, a SOX managed application.
• Oversee access controls and security settings within Encompass to enforce role‑based permissions and prevent unauthorized access. Provide advanced Tier 3 support for complex Encompass issues, including root cause analysis and resolution.
• Drive automation initiatives to streamline workflows, reduce manual processes, and improve operational efficiency across the mortgage lifecycle. Stay current with ICE Mortgage Technology updates and industry best practices, ensuring timely adoption of new features and compliance requirements.
• Provide Tier 3 support, drive automation initiatives, and ensure timely adoption of ICE Mortgage Technology updates and industry best practices.

• 5+ years of related experience in IT (App Support, Development, Networking) or similar field.
• Bachelor’s degree in a related field required.
• Previous leadership experience required.
• Intermediate knowledge of general financial services or banking (preferred).
• Intermediate knowledge of applicable regulatory and legal compliance obligations, rules, and industry standards (preferred).
• Intermediate to advanced experience in managing a mid‑sized technology team across multiple functional areas while ensuring high‑quality delivery of complex products or services.
• Intermediate to advanced experience with KPI execution and meeting timelines.
• Advanced speaking and writing communication skills.
• May require up to 25% travel.

Salary range for new hires is generally $ – $ for Irvine, CA. Salary amount is determined by specific job location. Role may be eligible for annual bonus/incentives earned and restricted stock.

We offer competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401(k) matching program, tuition assistance, an employee volunteer program, and a wellness program. You’ll have the opportunity to grow your career and learn essential business skills.

Ameri Home Mortgage is a Western Alliance Bank company and a wholly owned subsidiary of Western Alliance Bancorporation. The company is committed to equal employment opportunity and provides reasonable accommodations for individuals with disabilities.

Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status or genetic information. Western Alliance Bancorporation provides reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process please contact  or call .