Guest Services Associate - Irvine Spectrum - Retail

Position Summary

The Guest Services Associate is responsible for providing world‑class Guest Service by welcoming guests, providing information and directions, resolving challenges, handling restaurant reservations, offering wheelchair and stroller loaners, selling gift cards and Disneyland Resort tickets, and assisting with special events and community outreach. The Associate will also be responsible for Attractions Operation at the Irvine Spectrum Center ("ISC"), which includes selling attraction tickets and operating attractions while adhering to operating guidelines and focusing on safety, courtesy and efficiency.

• Welcome all guests with a smile.
• Provide world‑class Guest Service in person and on the phone.
• Maintain ongoing knowledge of the property and its stores, restaurants, and events.
• Ensure proper cash handling and gift‑card procedures are followed.
• Remain compliant with operating guidelines, including uniform and grooming standards.
• Demonstrate exceptional safety standards when driving guests (FI/ISC) and/or operating attractions (ISC).
• Adhere to operating guidelines when operating attractions while focusing on safety, courtesy and efficiency (ISC).
• Perform other duties or projects as assigned or requested.

• Minimum high‑school degree or general education diploma (GED).
• Cash handling and/or guest interaction experience preferred.
• Minimum one‑year experience in a customer‑service role.
• (ISC) Attractions experience preferred.
• CPR certification (highly desired).
• Ability to climb ladders and move ramps when operating attractions (ISC only).

Start Rate: $20.50/hr actual placement within this range may vary based on, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. The company also offers competitive benefits for full‑time employees including paid time off, matching 401(k), and health benefits.

Irvine Company is a privately held real estate investment company and master‑planner committed to creating and sustaining communities that thrive for generations. Irvine Company is respected for its master planning and environmental stewardship of the Irvine Ranch in Orange County, including diversified operations throughout coastal California. Irvine Company brings to life neighborhoods and sustainable communities with a full range of housing, jobs, retail centers, schools, parks, and open space.

We take as much pride in our employee community as we do the communities we create. It’s an environment populated with talented and experienced people, a collaborative spirit and abundant opportunities.

Apply today to join our employee community, and learn more about Irvine Company, our legacy, and our guiding principles.

Irvine Company is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination, and training, without regard to race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and local law.

Reasonable accommodation is available for qualified individuals with disabilities, upon request.