Customer Service Representative

This range is provided by Vaco by Highspring. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$25.00/hr - $28.00/hr

Our client is seeking a dependable and customer-focused Customer Service Representative to support daily operations and deliver a high level of service to customers. This role requires strong communication skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.

• Provide professional and courteous customer support via phone and email
• Respond to customer inquiries, service requests, and issues in a timely manner
• Maintain accurate records and documentation related to customer interactions
• Coordinate and communicate effectively with internal teams to ensure customer needs are met
• Follow established policies and procedures to maintain service quality and consistency
• Track open items and ensure timely follow-up and resolution
• Assist with administrative tasks as needed to support daily operations

• Positive, professional, and customer-focused attitude
• Strong interpersonal and communication skills (verbal and written)
• Ability to multitask and manage changing priorities
• Ability to remain calm and effective in a fast-paced or high-pressure environment
• Strong organizational skills and attention to detail
• Reliable follow-through and time management skills
• Proficiency in Microsoft Word, Excel, and Outlook

• Prior customer service or administrative experience
• Experience working in a team-oriented environment
• Ability to quickly learn new systems and processes

Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting.

The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan. Additional disclaimer:
Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied.

Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products.

Note:

This role posting may reference multiple positions; only positions that are actually available will be considered.