BMW Genius; of CA DL

BMW Genius (A minimum of 3 years with a valid CA DL)

The BMW Genius greets and assists guests in a showroom setting, providing expert knowledge of BMW products and ensuring a positive customer experience.

• Promptly and courteously greet guests in the showroom, behaving as a host and answering any questions the guest may have.
• Recognize the point at which your informative role ends and the sales consultant begins.
• Possess in-depth, expert knowledge of the brand and products to answer any questions regarding the vehicle being delivered.
• Identify guests’ needs.
• Provide thorough product demonstration and explanation of key technology features at the guest’s request.
• Follow-up with guests to answer product questions.
• Troubleshoot feature-function questions on the service drive.
• Pair and/or sync phones and explain features on vehicle loaners.
• Present DIY resources.
• Provide in-store sales staff training.
• Be present during all guest clinics.
• Assist CIC/BDC with guest questions.
• Maintain product knowledge through dealer training and self-study.
• Follow-up sale to determine guest satisfaction and re‑enforce the sales experience.
• Maintain a professional and business‑like standard of dress consistent with dealership dress code.
• Know and follow the work schedule, arriving on time.
• Maintain work areas, keeping offices clean and organized at all times.
• Introduce guests to the Service and Parts Department and Service Advisor when possible.
• Safeguard customer and dealer information per established policy.
• Comply with all safety rules and use appropriate safety and personal protection equipment as required.
• Adhere to the work schedule and be at your workstation productively engaged by the scheduled time.
• Maintain accurate attendance records (clocking in and out).
• Exemplify organizational culture and hold others in the department accountable for doing the same.
• Other related duties as may be assigned.

• Mid‑Senior level

• Full‑time

• Information Technology