Sr. Manager, Endpoint Engineering

Job Description

We are seeking a Sr. Manager, Endpoint Engineering to join our team in Irvine or San Jose, United States. This role will drive the strategy, design, and implementation of enterprise-wide endpoint engineering and management solutions across desktops, laptops, mobile devices, and virtual desktop environments. The successful candidate will bring deep expertise in modern endpoint management platforms, device lifecycle management, and endpoint security, as well as proven leadership experience overseeing global engineering teams.

This position is critical to ensuring Western Digital's workforce productivity and security, empowering innovation for our employees worldwide, and strengthening device resiliency in alignment with corporate security and compliance standards. This leader will drive Western Digital's modern endpoint management strategy, implement Digital Employee Experience (DEX) monitoring, and ensure seamless integration of endpoint security, compliance, and automation across a diverse enterprise ecosystem.

Essential Duties and Responsibilities:

Leadership & Strategy

* Define and implement the enterprise-wide endpoint engineering strategy for provisioning, configuration, management, security, and device lifecycle.

* Lead, mentor, and grow a global team of endpoint engineers, fostering collaboration, innovation, and professional development.

* Act as a domain expert in endpoint operating systems, endpoint security, and endpoint management platforms.

* Serve as a trusted partner to Info Sec, Identity & Access Management (IAM), Infrastructure, Digital Workplace, and Manufacturing teams, ensuring alignment with WD's global IT strategy.

Engineering & Operations

* Design, deploy, and manage enterprise standards for Operating System (OS) imaging, patching, security updates, and configuration baselines.

* Oversee endpoint lifecycle management-from procurement and deployment to decommissioning.

* Drive evaluation, selection, and implementation of endpoint management and Digital Experience platforms (Intune, SCCM, JAMF, Nex Think, etc.).

* Implement automation and orchestration for endpoint provisioning, updates, and compliance using Power Shell, Python, and enterprise orchestration tools.

* Establish and monitor Digital Experience Monitoring (DEX) scores to measure and improve end-user satisfaction.

* Maintain best practices for virtual desktop infrastructure (VDI) and mobile device management.

Security & Compliance

* Implement and maintain endpoint security solutions, including antivirus, Endpoint Detection & Response (EDR), encryption, and zero-trust policies.

* Lead endpoint vulnerability management, ensuring patch compliance across global devices, including 3rdparty applications patching.

* Partner with Info Sec and Compliance teams to meet regulatory and corporate security requirements.

* Collaborate with Info Sec to stay ahead of evolving endpoint threats, ensuring rapid incident response and remediation strategies.

* Develop and maintain policies, documentation, and compliance standards for endpoint systems.

Innovation & Collaboration

* Collaborate with business units, engineering teams, and manufacturing operations teams to support unique endpoint requirements, including high-performance compute and niche peripherals.

* Drive adoption of modern cloud-based endpoint capabilities (Azure AD, Windows 365, Office 365 ecosystem integrations).

* Explore and implement emerging technologies to enhance device performance, user experience, and workplace productivity.

* Provide technical expertise and support to engineering and development teams that require specialized endpoint solutions.

* Partner with Global Service Desk, Deskside Support, and IT Service Management (ITSM) teams to ensure seamless integration of endpoint management processes with IT operations.

Qualifications

* Bachelor's degree in Computer Science, Information Systems, or related field (Master's preferred).

* Managerial level of IT experience, with a focus on endpoint engineering, systems administration, or IT operations.

* Extensive experience in a leadership/management role, with experience leading global engineering teams.

* Strong technical expertise in endpoint management solutions (Intune, SCCM, JAMF, Nex Think, Airwatch) and OS platforms (Windows, macOS, iOS, Android, Linux).

* Proven experience with automation and orchestration (Power Shell, Python, etc.).

* Experience with virtualization and cloud technologies (Azure, Office 365, W365, VDI platforms).

* Deep knowledge of endpoint security (encryption, patching, Endpoint Detection & Response (EDR), zero trust, vulnerability management).

* Experience with IT Asset Management (ITAM) and Pager Duty platform management.

* Familiarity with ITSM tools (Service Now) and digital workplace technologies.

* Strong project management skills with the ability to deliver complex engineering initiatives on time and within budget.

* Excellent communication and interpersonal skills, with the ability to collaborate across…