PC Support Coordinator Job Irvine area,California USA,Engineering

Position Summary

At Parker Aerospace, we develop technologies and innovative solutions that enable reliable, efficient and increasingly sustainable flight for the lifecycle of the aircraft, including aftermarket support. Our passionate people with deep engineering expertise, together with our breadth of differentiated technologies, ensure that we make the extraordinary happen and continue to shape the future of aviation in partnership with our customers.

As a member of our team, you are instrumental in fulfilling our mission: "Enabling Engineering Breakthroughs that Lead to a Better Tomorrow." Pursuing a career at Parker presents unlimited opportunities for both professional and personal development. Working with some of the most brilliant minds in the industry, your contributions will be pivotal in developing innovative technologies and products, significantly contributing to Parker's goal of addressing the world's most pressing engineering challenges.

At Parker, our team members belong, matter and make a difference. We believe that the key to bringing talented new team members into our organization is by focusing on everyone's talents and potential rather than the job specification. If you have innovative ideas and a commitment to excellence, we are more than happy to consider you for other roles in Parker that may be a good fit.

Essential

Functions

Respond to telephone, voice mail, e-mail, and in‑person requests for assistance from users experiencing routine problems with hardware, software, or other computer‑related systems by answering, evaluating, and prioritizing requests. Attempt to resolve all support questions while the user is on the line.

Diagnose and isolate system problems by interviewing users on the telephone or in person to collect information. Lead users through preliminary diagnostic procedures to determine the source of error. Determine probable cause of problem (e.g., hardware, software, network, modem, printer, cables, and telephone) by reviewing procedures and actions taken by the user, and instruct users on basic diagnostic procedures.

Log and track calls. Maintain history records, related problem documentation, and prepare standard reports. Alert the appropriate technical area of recurring problems and patterns.

Provide updates, status, and completion information to users and team leaders by voice mail, e‑mail, or in‑person communication.

Install hardware, software, and/or upgrades, and peripheral components such as monitors, keyboards, printers, and disk drives.

Teach users effective use of systems by answering questions, interpreting operating instructions, creating user documentation, developing training materials, and providing references. May prepare and give technical presentations on selected topics.

Improve systems, processes, and quality of services by implementing continuous improvement techniques to analyze and identify areas for improvement.

Recognize and perform preliminary evaluation of ergonomics‑related issues, including workstation setup and furniture configurations, for any team members they contact.

Increase technical knowledge by attending educational workshops and reviewing technical or trade publications.

Support the team by accomplishing related results as needed. Work assignments may include cross‑functional or project team responsibilities.

Job Requirements QUALIFICATIONS

Education and Experience:

Trade school course completion, AA, or equivalent external training in computer services or repair which has provided practical knowledge in the field.

Demonstrated ability to perform the essential functions of the job typically acquired through two or more years of directly related experience.

Knowledge,

Skills and Abilities

General knowledge and understanding of personal computer operations, diagnosis, and repairs including office application software packages, email, and PC operating systems.
Proficiency in problem recognition, isolation, and resolution of personal computer hardware and software concerns.
Ability to implement and effectively apply continuous improvement methods.
Ability to adapt procedures, techniques, and/or processes to meet special needs.
Ability…


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